We have a Department that has many different Shared Mailboxes, with multiple users who process emails sent to those Shared Mailboxes.
I have 1 flow that watches the Inbox for new emails, captures the date received, who sent it, the subject and the Conversation ID and saves that information to a SharePoint list.
When new emails arrive, whoever is going to work it will move the email to their folder in the Shared Mailbox and reply using "Send as" the shared Mailbox.
My 2nd flow then watches for "new" emails in the sent view, filters the SharePoint list for the Conversation ID and, if found, updates the item.
Using that flow I am able to capture when the email was replied to, but as the users "Send as" the Shared Mailbox I am unable to retrieve who actually responded, so was hoping I could capture the Folder ID the message was sent from.
When I look at the history of my 2nd flow, and review the output of the trigger, the "Folder ID" that is stored there I assume is the Sent ID as it is always the same.
Any thought on how I could capture who replied from the Shared Mailbox other then having them add a code of some sort to use as metadata?
