web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / Unable to connect MS F...
Power Automate
Suggested Answer

Unable to connect MS Form trigger for a flow in a personal free account

(1) ShareShare
ReportReport
Posted on by 2
Hi there,
 
I'm trying to add a MS Forms trigger for my flow, but I can't. These are the error messages I got so far:
 
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '7ab7862c-4c57-491e-8a45-d52a7e023983' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
 
When I try to create a new connection, I got this message:
 
AADSTS500200: User account 'xxx' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
I'm using a free PA account, but my understanding was that MS Forms are supported in a free personal account.
 
Tried to log in/out but never helped. Any ideas how to fix this issue? 
 
Many thanks for your thoughts!
Sergey
Categories:
I have the same question (0)
  • Suggested answer
    Michael E. Gernaey Profile Picture
    53,969 Moderator on at
    Hi,
     
    The issue is, that the Browser / Tab you are in, seems to be logged in to a Corporate Tenant / non Personal Tenant.
    So it thinks you are trying to add it via a Non-Tenant Account
     
    Make sure you are using an incognito, private browser, and make sure the browser and its tabs are NOT logged in as anything but your personal accont
     
    Thats why you are getting the error.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the March Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Automate

#1
Haque Profile Picture

Haque 594

#2
Valantis Profile Picture

Valantis 328

#3
David_MA Profile Picture

David_MA 281 Super User 2026 Season 1

Last 30 days Overall leaderboard