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Stuck in Authentication Loop for Personal Account

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Posted on by AaronKGumbs

Hi,

When attempting to log into Power Automate on the mobile I get stuck in an authentication loop where I successfully log in, receive the 'Getting Things Ready' animation, and then get taken back to the sign in screen. It works for my corporate account but on this particular device I want to use my personal (@outlook.com) account instead. After looking at other posts on here, none of the following troubleshooting steps have worked:

Re-installing Power Automate
Re-installing the Microsoft Authenticator
Trying to use my password instead of the Authenticator
Switching to GCC.
Force Stopping the app/removing temporary data

I am using a Samsung Galaxy Note 10 Lite with version 2.36.0 last updated on 30th October 2019 with no further updates available.

Any help to break this loop would be greatly appreciated.

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Power Automate Mobile App

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shalem120kjh 105 on at

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Hi, any updates on this one?
I'm facing the exact same problem with my personal outlook account + Authenticator

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HansTroost 2 on at

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Same for me, (<user>@outlook.com) at a Windows 10 desktop

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r4_ore 4 on at

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Windows 11, It prompts for user name and password and then I am stuck in a loop to select the country. I select UK and it comes back with "looks like there is a problem", so I tried US and same thing.

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AaronKGumbs 94 on at

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No updates from me I'm afraid, I still have the issue and haven't found any resolutions. Let's keep this thread updated if we find a solution!

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r4_ore 4 on at

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Despite the fact that the page https://powerautomate.microsoft.com/en-gb/ makes it look like you just click the "Start Free" button it doesn't work. What I did to get it working was to go to the MS Store and download the PowerAutomate app and then it worked.

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snirlavi 2 on at

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Same exact thing for me on android (Galaxy S10e)
Anyone been able to get the App working on Android ?

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