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Change the Reply To Adress when forwarding the mail

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Posted on by Sandert

Hi All,

Like I said in the subject.

When I receive an email in a shared mailbox I then forward the email.

But now I want that the Reply to address changes to the sender adress, is that possible.

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AnthonyAmador 2,553 Moderator on at

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Hi,

Yes, that’s possible. In the Reply to, you have to select ‘From’ from the Dynamic content of the trigger when an email is received in a shared mailbox.

Like this:

Hope this helps.

Anthony.

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Sandert 2 on at

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Hi Anthony,

In the trigger "When a new email arrives in a shared mailbox (V2)" I have no parameter "Reply To" am I missing something?

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AnthonyAmador 2,553 Moderator on at

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Sorry, I think I didn’t understand correctly.

Do you want to change the ‘Reply to’ value in which action? I thought you were talking about the ‘Forward an Email (V2)’ action.

The trigger ‘When a new email arrives’ doesn’t have any ‘Reply to’ value because it doesn’t send an email. However, from that trigger, you can extract the sender using the dynamic content ‘From’ as shown below. You can use that to reply to the sender of the email in the action ‘Forward an Email (V2)’. In other words ‘Message Id’ and ‘From’ are outputs from the trigger ‘When a new email arrives in a shared mailbox (V2)’.

If this is not what you are trying to do, please share your current flow to better understand.

Cheers.
Anthony.

If my reply answers your question, please like and mark it as verified. This helps me stay motivated to assist others and makes it easier for users with similar questions to find the answer. Thanks!
Feel free to connect with me on LinkedIn!

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