Hello everyone, I have a question regarding cases in Customer Sales Hub.
I want to create a flow or rule that triggers whenever the customer/requester replies back in the same case. What I want to do is to update the status of this same case whenever it receives a reply.
I have poked around the Record Creation and Update Rules in the CSH admin, but with no luck so far. These condition seem to only create new records.
Do someone know how I can trigger a flow in Power Automate or similar whenever a reply in a case is identified? Thanks for you time!