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Incorrect formatting of MS Form response

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Posted on by AM-04111848-0

We are trying to use Power Automate to raise a ticket in JIRA using the values in MS Forms response. We are using the HTTP Connector and utilizing JIRA REST API to do the same.

One of the fields in the MS Form is a "Multi-select" and we tried to map this to a custom field in JIRA (also multi-select), and the payload structure is as expected by JIRA. However, the response from the MS Form has some characters which are not accepted by JIRA. I have tried split, replace functions as well but the issue is still there.

This is the raw output body of the response from the form.

"body": {
        "responder": "abc@abc.com",
        "submitDate": "11/4/2024 3:09:59 PM",
        "r411ed29bec5b4f6e962b2ece0a14d6ac": "",
        "r5af2a2d9d4c94dddb4cff8ce09c1f171": "test",
        "r29c673c0223340659c93089e699c203b": "test",
        "r9eb31da20fa5487dbd01410d8524f5d2": "[\"value1\",\"value2\"]",
        "r367f2f7858264d689c0da1447ebb515a": "ABC",
        "r297efb80d36d4dd3a6db1f2ae74fa647": "Test CoA Field"
    }

This is the payload created dynamically.

"customfield_xxxxxx": [
      {
        "value": "\"value1\""
      },
	  {
        "value": "\"value2\""
      }
    ]

However, JIRA expects this in the below format.

"customfield_xxxxxx": [
      {
        "value": "value1"
      },
	  {
        "value": "value2"
      }
    ]

Any guidance from the community would be appreciated.

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Expiscornovus 33,175 Most Valuable Professional on at

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Incorrect formatting of MS Form response

You can use a Select action to convert it to the correct format. In the from you can use a json function to convert the string array value to an array. In the Map you can add the value key.

Below is an example

From field

json(outputs('Get_response_details')?['body/r9eb31da20fa5487dbd01410d8524f5d2'])

In the key column of the Map field use value.

In the value column of the Map field use

item()

The test result

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AM-04111848-0 8 on at

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Incorrect formatting of MS Form response

Hi Expiscornovus, thanks for the response.

However, I see the below response after implementing the function as suggested. Could you please advise.

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AM-04111848-0 8 on at

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Incorrect formatting of MS Form response

I managed to get the response in the right format.

Thanks for the help.

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