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CoPilot custom logo is not showing

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Posted on by Ryuken3D

When I create a CoPilot in CoPilot Studio and set a custom logo, it displays correctly in the settings. However, when I try using it, for example in the demonstration browser, it only appears as a blue circle.

Upon inspecting the HTML code, I noticed the logo displays if I block this

Why is there a blue circle on top or something ??

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TuongDoan 573 Moderator on at

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Same here. The web chat version has some errors right now. Mine stops working randomly.

I think MS will fix it soon.

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Vinoth Selvam 1,590 Super User 2025 Season 2 on at

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Hi Ryuken3D,

Yes as mentioned, i think there is some intermittent bug related to the image. We could see a lot of people in our community facing the same issue.

Anyhow meanwhile, you can try the following. Luckily for some people it worked.

Can you try uploading a new image with the support format and size.

Refer the below link:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/customize-default-canvas?tabs=web#change-the-copilot-name-and-icon

After updating your copilot's icon, it may take up to 24 hours for the new icon to appear everywhere.

Thanks.

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Ryuken3D 18 on at

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@Vinoth Unfortunately, the icon is already in the correct format. It's odd if Microsoft has a bug that overlays something on top of our icons. Why haven’t they fixed it yet?

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