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Copilot Studio - Topic Creation & Management
Suggested answer

CoPilot custom logo is not showing

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Posted on 30 Oct 2024 08:32:07 by 18
When I create a CoPilot in CoPilot Studio and set a custom logo, it displays correctly in the settings. However, when I try using it, for example in the demonstration browser, it only appears as a blue circle.

Upon inspecting the HTML code, I noticed the logo displays if I block this

 
 
Why is there a blue circle on top or something ??
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  • Ryuken3D Profile Picture
    18 on 31 Oct 2024 at 07:55:56
    CoPilot custom logo is not showing
    @Vinoth Unfortunately, the icon is already in the correct format. It's odd if Microsoft has a bug that overlays something on top of our icons. Why haven’t they fixed it yet?
  • Suggested answer
    Vinoth Selvam Profile Picture
    1,527 Super User 2025 Season 1 on 30 Oct 2024 at 15:00:17
    CoPilot custom logo is not showing
     
    Yes as mentioned, i think there is some intermittent bug related to the image. We could see a lot of people in our community facing the same issue.
     
    Anyhow meanwhile, you can try the following. Luckily for some people it worked.
     
    Can you try uploading a new image with the support format and size.
     
     
    Refer the below link:
     
    After updating your copilot's icon, it may take up to 24 hours for the new icon to appear everywhere.
     
    Thanks.
  • TuongDoan Profile Picture
    550 Super User 2025 Season 1 on 30 Oct 2024 at 09:22:55
    CoPilot custom logo is not showing
    Same here. The web chat version has some errors right now. Mine stops working randomly.
     
    I think MS will fix it soon.
     
     
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