Broken Connections

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Posted on by arcado

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hi,

I have a service account and an user account . Yesterday all of their outlook and sharepoint connections got broken. All flows has an error now. What is the best way to handle this kind of situation?

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Building flows

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oyepanky 488 on at

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Hi

This usually happens when the account password changes, MFA is re-enabled, or tokns expire.

Fir Fix this

Open Power Automate → Data → Conections.
For ech broken connection, click Fix connection and re-authnticate using the correct credentials.
Once reconnected, go to your affeted flows, open them, and make sure the connections are upated.
Save and test ech flow.

ANd For service accounts, set password to never expire (if allowed by policy) or use managed connections / service principals to avoid future breaks.

Best Regards,
Pankaj Jangid (OyePanky)
Power Platform Developer
YouTube: @Oyepanky

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bssarita 18 on at

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If its SharePoint Connection problem, when you open Power Automate with any login, a pop up appears will list of connections requiring to re-authenticate.

Also you can go through Power Automate → Data → Connections

If using System account, Its a best practice to open the Power Automate regularly 3/4 months once, else it assumes account is idle and Suspends unused/frequently failing flows .

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arcado 352 Moderator on at

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@bssarita , @oyepanky

Thanks for the responses ! :)

I am wondering if I can do anything to avoid it or be notifited before I got an error

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oyepanky 488 on at

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HI @zbeg,

The best way to avoid this issue is to use a Service Principal (Azure AD App Registration) instead of a user/service account.
It doesn’t depend on passwords or MFA, so connections rarely expire — this is the most reliable long-term fix.

Optionally, you can also create a small monitoring flow using the Power Automate Management connector to check connection status weekly and alert you if any are broken.

For Power Automate Flow, Use the below
Create Scheduled Flow

Go to Power Automate → Create → Scheduled cloud flow

Run every 1 week (or daily if you prefer

List Environments

Add action: Power Automate Management → List My Environments

Loop Through Each Environment

Add Apply to each → value from previous step

Inside loop, add: Power Automate Management → List My Connection

Environment = items('Apply_to_each')?['name']

Filter Broken Connections

Add Filter array

From: body('List_my_connections')?['value']

Condition (advanced mode):
not(equals(item()?['properties']?['statuses']?[0]?['status'],'Ready'))

If Broken Found → Send Email

Add Condition: length(body('Filter_array')) > 0

If Yes → Send Email (V2)

Subject: “⚠️ Broken Power Automate Connections Detected”

Body: Use Create HTML Table (input = Filter array output)

Best Regards,

Pankaj Jangid (OyePanky)

Power Platform Developer

YouTube: @Oyepanky

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arcado 352 Moderator on at

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Thanks @oyepanky

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