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Gateway not found

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Posted on by DaniOrt

Hi, i´m trying to connect to an on premise database. When creating de conection i´m not able to select my gateway. In "Gateways" option there is no gateways. I´ve installed one and singed in. I had a Power BI Gateway installed previously and seems to ver recognized by the Power Apps Gateway Installer.

In Power Bi everything is working fine but not in Power Apps.

In the log there´s only this entrance "Started the 'On-premises data gateway service'."

Thank you

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AN-23072011-0 Microsoft Employee on at

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Gateways are only supported in the default environment.

https://powerapps.microsoft.com/en-us/tutorials/gateway-management/

Could you double check to confirm you are in the right environment in PowerApps?

https://powerapps.microsoft.com/en-us/tutorials/working-with-environments/

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DaniOrt 2 on at

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Thanks @archanan.
Yes, i´m in the default environment and still not working.

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AN-23072011-0 Microsoft Employee on at

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Can you please share your session ID so we can look into this further?

Account -> Session details and copy paste the Session ID. Thanks!

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AN-23072011-0 Microsoft Employee on at

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We are investigating this issue. I sent you a message as well. If you can email me your logs, it will help us investigate further.

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tsapat 47 on at

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The same issue is also happening with our on-premises gateway, "no gateays installed" message appears in the "Gateways" even though the PowerBI gateway is up and running. Also, in the event viewer there is an error starting from the moment the data gateway was installed, with the following message:

Log Name: System
Source: Schannel
Date: 8/11/2016 5:23:56 μμ
Event ID: 36882
Task Category: None
Level: Error
Keywords:
User: NT SERVICE\PBIEgwService
Computer: ------
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

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AN-23072011-0 Microsoft Employee on at

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We have seen some issues with PowerBI Gateways that were installed prior to our release of the PowerApps support. Could you please try these steps to see if that resolves the issue?

Uninstall the gateway
Download the updated/latest version
Restore the Gateway using the recovery key
With your recovery key, you will be able to restore all your datsources and settings.

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ssugar 6 on at

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I'm having the same problem.

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Vicky_Song Microsoft Employee on at

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@DaniOrt, @ssugar, @tsapat, Do you still have the same issue that not found the gateway even if tried @archanan's steps?

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tsapat 47 on at

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Uninstalling the PowerBI Gateway (old version) and installing the On-premise data gateway version seems to fix the problem.

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Dave Harland 2 on at

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Didn't work for me. Same Enterprise Gateway that functions properly for PBI is not even on the available list in Power Apps.

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