Power Platform Community Forum Thread Details

Hello all,

I share some support (shared) mailboxes with my colleagues, but there is nobody connected to Teams with those accounts.

Sometimes, some colleagues/customers message these support accounts on Teams, then we get an email "@user is trying to reach you in Microsoft Teams".

So I'm trying to create a chatbot to answer and to start the support automatically.

Is this possible?

Is this something that may be added soon?

Thanks for your help!

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Chatbot for shared mailbox