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Adding email to an existing formula

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Posted on by GC87

Hello,

Currently I have started testing and even created an updated version of Service Desk App. However what I would like is that the second someone creates a new ticket it sends all IT staff an email notification of that new ticket.

Currently I have the following code on create ticket

If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),SubmitForm(NewTicketForm);UpdateContext({New:Patch(Tickets,LookUp(Tickets,ID=Text(Max(Tickets,ID))),{Subject:Subject.Text,Description:Description.Text})}))

Is there a way to add something like the following?

Office365.SendEmail(
 DataCardValue12.Selected.Email, // To field
 "Text", // Subject Field
 "<b><font color=blue>HTML</font></b>text" // Body Field, this could also be HtmlText1.HtmlText 
 {IsHtml:true} // the record elements for other parameter 
 )

I am a real novice when it comes down to these things.

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Building Power Apps

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timl 37,283 Super User 2026 Season 2 on at

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Hi @GC87

In theory, you should be able to add your call to the SendMail function after the calls to SubmitForm and Patch. The formula would look something like this:

If( IsBlank(Subject.Text) || IsBlank(Description.Text), UpdateContext({msg_visible: true}), SubmitForm(NewTicketForm); UpdateContext( { New: Patch( Tickets, LookUp( Tickets, ID = Text(Max(Tickets,ID)) ), { Subject: Subject.Text, Description: Description.Text } ) } );
Office365.SendEmail(
 DataCardValue12.Selected.Email, // To field
 "Text", // Subject Field
 "HTMLtext" // Body Field, this could also be HtmlText1.HtmlText
 {IsHtml:true} // the record elements for other parameter
 ) )

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GC87 26 on at

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Thank you timl for the response I had another question if I wanted to specific the emails instead of DataCardValue12.Selected.Email do I just place the email addresses I want? Im not sure exactly how that portion works or do I need to create a flow for that value to know where it needs to go?

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timl 37,283 Super User 2026 Season 2 on at

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Hi @GC87

Yes, you can just replace DataCardValue12.Selected.Email with your desired email address (enclosed within double quotes).

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GC87 26 on at

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If( IsBlank(Subject.Text) || IsBlank(Description.Text), UpdateContext({msg_visible: true}), SubmitForm(NewTicketForm); UpdateContext( { New: Patch( Tickets, LookUp( Tickets, ID = Text(Max(Tickets,ID)) ), { Subject: Subject.Text, Description: Description.Text } ) } );
Office365.SendEmail(
 "email1@company.com", "email2@company.com", "email3@company.com", // To field
 "Text", // Subject Field
 "HTMLtext" // Body Field, this could also be HtmlText1.HtmlText
 {IsHtml:true} // the record elements for other parameter
 ) )
I have legit email addresses instead of email#@company.com

This is what I have currently placed and so far it is giving me an error.

Unexpected characters. The formula contains 'ParenClose' where 'CurlyOpen' is expected. This error occurs, if for example, a formula contains '{Val@7}' instead of '{Val:7}'. When you set a variable, the syntax requires a colon instead of an "at" symbol.

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timl 37,283 Super User 2026 Season 2 on at

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Can you try comma separating the email addresses into a single string to see if that works?

"email1@company.com,email2@company.com,email3@company.com"

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GC87 26 on at

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If(IsBlank(Subject.Text) || IsBlank(Description.Text) ,UpdateContext({msg_visible:true}),SubmitForm(NewTicketForm);UpdateContext({New:Patch(Tickets,LookUp(Tickets,ID=Text(Max(Tickets,ID))),{Subject:Subject.Text,Description:Description.Text})});
Office365.SendEmail(
"cramsey@antunovich.com, gcordova@antunovich.com, blane@antunovich.com", // To field
"Text", // Subject Field
"HTMLtext" // Body Field, this could also be HtmlText1.HtmlText
{IsHtml:true} // the record elements for other parameter
))

The areas highlighted in red are where errors are located. For some reason it has the an error with the semi colon after (new ticket form), not sure whats going on between SendEmail and the bracket, as well as infront of the curly bracket from IsHtml:True.

If I remove the whole portion of the email my previous code works without any errors.

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GC87 26 on at

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I just fixed the SendEmail and NewTicket Form errors. Apparently I forgot to place Outlook into the data source.....whoops. However I get {IsHtml:true} with an error, is this because for the curly brackets?

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timl 37,283 Super User 2026 Season 2 on at

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Perhaps you're just missing a comma after the previous line?

"HTMLtext" ,

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GC87 26 on at

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Thank you again timl looks like that did the trick. Going to test and see if I can get an email response. Thank you

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timl 37,283 Super User 2026 Season 2 on at

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Great, I'm glad that did the trick!

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