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Automate a message when the user has not responded to the bot

Posted on by 3

Hi all,

 

I am currently creating a chatbot for my department around FAQs in Power BI. During a test, I did not respond to the bot for over two hours (see ss below).

 

If you could answer these questions that would be greatly appreciated:

1. How long does it take for the bot to consider the current session to be closed after the user does not respond?

2. If there a way to automate a message to the user after the bot has timed out / closed to say it has finished and the conversation will restart?

 

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  • Expiscornovus Profile Picture
    Expiscornovus 1,708 on at
    Re: Automate a message when the user has not responded to the bot

    Hi @DR894,

     

    As far as I am aware there is currently no setting for this in Power Virtual Agents. I have registered a new idea for this:

    https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Expire-a-conversation-in-a-Power-Virtual-Agent/idi-p/1337432#M685

     

    Interestingly enough the Azure Bot Service does have this kind of setting:

    https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-howto-expire-conversation?view=azure-bot-service-4.0&tabs=csharp

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