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ARC flow triggering twice when email received

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Posted on by zoupie

We are using a migrated ARC process to create new cases when emails are received. This was automatically created during migration. The trigger created causes the flow to run twice for the same email received.

I compared the output of this step and the only differences were:

It looks like one was triggered for the 'added' and the other was 'modified' change type. It doesn't seem like you can use `importsequencenumber` for 'added' change type. How can we fix this so this flow only runs once per email received?

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SudeepGhatakNZ 14,394 Most Valuable Professional on at

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You can add a trigger condition that prevents you from running the flow again. All you need to do is set a field in your flow instance and add a trigger so that the flow only gets triggered if that value is blank.

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grantjenkins 11,063 Moderator on at

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As mentioned, if you can't just use the Added Change Type then best option is to use a trigger condition to still only trigger on Create. See trigger below (I'm fairly sure this is what you need / will work):
@equals(triggerOutputs()?['body/SdkMessage'], 'Create')

To add the trigger, click on the ... on the trigger, Settings, then add your trigger.

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