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Since the new update on pva bots. I cant transfer Context variable from chat to agent like i used to do it in PVA classic. Is there a way to send context variable as a message when transfering the chat to agent.
Hi, @furqanmajeed .
If you click on the "..." in the top-right corner of the transfer node you'll find the property settings for what you pass along.
You can also change from "Automatically include variables" to "Formula" as well.
Find this post helpful? Please mark it as the solution and/or provide kudos so that it will help others in the future.Cheers,Matt
I tried that as well. I want transfer the variables like this: it shows the message to the agent which helps alot.
I just tried by adding the variable directly into the "Message to agent" text box without going through the "Insert variable" functionality, and it seems to work. In that case, I wanted to pass a case number being created by a power automate.
I just tried by adding the variable directly into the "Message to agent" text box without going through the "Insert variable" functionality, and it seems to work. In that case, I wanted to pass a case number being created by a power automate :
@sboulanger I tried the same but I am getting this as an internal message. Can you share what are you getting as an internal message also is there anything I am doing wrong?
Should have mentioned I did it using the code editor not in the visual interface. To be fair I didn't think it was important, but I assume it is.
@sboulanger
I am a bit confused, Since I am new to this. Can you mention via screenshot or instructions that how did you resolve that issue.
Thank you
@sboulanger Nevermind , it worked. thank you so much
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