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Since the new update on pva bots. I cant transfer Context variable from chat to agent like i used to do it in PVA classic. Is there a way to send context variable as a message when transfering the chat to agent.
@sboulanger Nevermind , it worked. thank you so much
I am a bit confused, Since I am new to this. Can you mention via screenshot or instructions that how did you resolve that issue.
Thank you
Should have mentioned I did it using the code editor not in the visual interface. To be fair I didn't think it was important, but I assume it is.
@sboulanger I tried the same but I am getting this as an internal message. Can you share what are you getting as an internal message also is there anything I am doing wrong?
I just tried by adding the variable directly into the "Message to agent" text box without going through the "Insert variable" functionality, and it seems to work. In that case, I wanted to pass a case number being created by a power automate :
I just tried by adding the variable directly into the "Message to agent" text box without going through the "Insert variable" functionality, and it seems to work. In that case, I wanted to pass a case number being created by a power automate.
I tried that as well. I want transfer the variables like this: it shows the message to the agent which helps alot.
Hi, @furqanmajeed .
If you click on the "..." in the top-right corner of the transfer node you'll find the property settings for what you pass along.
You can also change from "Automatically include variables" to "Formula" as well.
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Cheers,
Matt
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