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Flow in Power Automate that is sometimes skipping the action when it shouldn't be

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Hello!

I have created a flow attached to a SharePoint list to send an email when a specific item is changed in the list but it doesn't seem to work all the time.

There are conditions set because different parties must be cc'd in the email. So the conditions are: if the status of a specific field is changed to "Completed" and if it is a specific party, this email should be sent, otherwise the flow checks the next condition which is a different party and so on. The flow doesn't seem to work all the time even though the conditions have been met. Instead the flow is "Cancelled" since I added an action at the end to cancel the flow if none of the conditions have been met. There is no input result in the conditions and therefore it is skipping the action to send the email saying that the branching condition for this action is not satisfied even though the conditions technically should have been met.

Could someone help me see what I am missing to know why the flow doesn't work correctly all the time?

Thanks in advance!

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  • CB-21011350-0 Profile Picture
    CB-21011350-0 2 on at
    Flow in Power Automate that is sometimes skipping the action when it shouldn't be
    The value is supposed to be "Complété" as it appears in the flow. I had only translated my question to make it easier. The runs that are skipping the email action are indeed an exact match. In that case, would a compose action still demonstrate what is being passed?
  • Suggested answer
    David_MA Profile Picture
    David_MA 9,039 on at
    Flow in Power Automate that is sometimes skipping the action when it shouldn't be
    If the value is supposed to be "Completed" as you posted, the image of your flow shows the condition is formatted with "Complété. Update it to "Completed" instead. If it should be "Complété", then add a compose action to your flow and pass the value through it and then look at the flow run to see what is being passed to the condition. The condition requires an exact match.

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