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Power Platform Community / Forums / Power Automate / Correlation ID issue l...
Power Automate
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Correlation ID issue locking me out of the flow

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Posted on by 2

First time poster since every issue I've ever had with the program I found solutions in this forum, but this one has me stumped.

The issue: I get a correlation ID error every time I click on "edit" on power automate desktop.
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The error started when the client moved the physical computer (which had PAD and the flow) to another room in the building and changed internet connection. After that, the error has occured every time so far and exporting hasn't worked.

As far as solutions go, I've tried exporting it and THE ERROR IS EXPORTED WITH THE FLOW. If I try to open the flow from my pc I get the same error, but only with that flow in particular, if I open other flows everything's fine. There's a couple of "solutions" I haven't tried yet since I don't have free range of use in the clients computer: reinstalling power automate and editing power automate config and service files to change the proxy. Another option that I found somewhere in the forums is to get the .csv of the flow to get the actions but the flow is mostly based around browser automation, so if I have to re-set all the web actions it's pretty much just the same as starting over.

If anyone has any idea on how to fix it, I will be eternally grateful (PS. sorry if my english is bad, not my first language)

I have the same question (1)
  • VishnuReddy1997 Profile Picture
    2,656 Super User 2025 Season 2 on at

    Hi @Yvain_ ,

     

    Try these below methods,

     

    Troubleshooting Steps:

    Check Network Connectivity:
    ---------------------------------

    Verify a stable internet connection, especially after the physical move with a changed network. Ensure the firewall doesn't block PAD's communication.

    Restart PAD and Computer:
    --------------------------------------
    A simple restart can sometimes resolve temporary glitches. Close PAD completely and restart your computer.

    Verify PAD Version Compatibility:
    ----------------------------------------------
    If the computer was recently updated or the flow was created in an older PAD version, compatibility issues might arise.
    Check for the latest PAD version and update if necessary: https://learn.microsoft.com/en-us/power-automate/desktop-flows/install

    Repair PAD Installation:
    ------------------------------------------------------
    Try repairing the existing PAD installation. This can often fix corrupted files:
    Go to "Apps & features" (or "Programs and Features") in your Windows settings.
    Locate Power Automate Desktop, click "Modify," and choose "Repair" when prompted.

    Temporarily Disable Antivirus/Firewall:
    ---------------------------------------------------------
    As a last resort, temporarily disable your antivirus software and firewall to see if they're interfering with PAD. Remember to re-enable them afterward for security.

    Thanks,
    Vishnu Reddy

    -------------------------------------------------------------------------------------------------------------
    If I've helped solve your query, kindly mark my response as the solution ✔ and give it a thumbs up!👍 Your feedback supports future seekers

  • Agnius Bartninkas Profile Picture
    Most Valuable Professional on at

    Are they using some sort of a proxy connection in the environment they moved to?

  • Yvain_ Profile Picture
    2 on at

    I don't know what's going on client-side, but I exported the flow into my work computer and I still get the same error.

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