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Power Platform Community / Forums / Power Apps / Cannot load app or eve...
Power Apps
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Cannot load app or even power platform site

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Posted on by 77
Hello myself and my users cannot seem to load power apps as of about 30 min ago.
 
This is a banner at the top of the screen? 
 
"We've detected an issue with your network configuration while accessing Power Platform API Urls. You may experience errors in PPAC until this is resolved. Please add https://api.powerplatform.com and https://*.api.powerplatform.com urls to your Conditional Access policies and to your firewall rules. See all service URLs"
 
We do not have any conditional access or firewall policies set up so im not sure why its saying this all the sudden its been working for 2 years?
 
I cannot even load the powerplatform website to submit a support ticket.

any guide to what i can/should do?
thanks, 
I have the same question (0)
  • Solutionm8 Profile Picture
    92 on at
    Hello, 

    Have you checked the sign-logs on one of the users Microsoft Entra ID? Depending on the problem, you might be able to find more specific details on what causes the issue if the sign-in is a failure.

    Another option for troubleshooting is to use the developer tools in your browser and check requests with a status code that indicates an error. 
    Check for missing headers in the request or any other issues with the requests. 

    I have seen similar issues that has been caused by either DNS configurations, proxies or VPN configurations.
    Power Apps system requirements and limits - Power Apps | Microsoft Learn

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