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Power Platform Community / Forums / Power Automate / connection not configu...
Power Automate
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connection not configured for this service

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Posted on by 416

Hi All,

 

Background Info

 

  • Using Power Apps and Power Automate with back end as Dataverse.
  • All Artefacts are under a Solution with maker.powerapps.com for ease to move to environments at later stage.   
  • We need to generate PDF via OneDrive (no premium connector)  and send email to end user when workflow completes.

What Works:

 

  • As flow owners for that workflow and has following connections

    aaroh_bits_0-1618457635286.png

     



  • Once workflow kicks in a success message in Power Apps is shown asaaroh_bits_6-1618457780193.png

     

  • Submit button action in Power Apps is as follows:

 

 

If(
 Not(IsSubmitError),
 IfError(
 PurchaseRequestApprovalSubmission.Run(Text(HelpDeskWorkflow)),
 UpdateContext({IsSubmitError: true});
 Notify(
 "The workflow was failed to start. Message: " & ErrorInfo.Message & "& Error Kind" & ErrorKind,
 Error
 ),
 UpdateContext({IsSubmitError: false})
 )
);

 

 

What does not work

Other non- flow owners do not trigger the workflow

 


  • User Alex as following connection and OneDrive connected for Alex’s account.
    aaroh_bits_2-1618457635295.png
  • But when I clicks on Submit  workflow, he gets this error

     

    aaroh_bits_3-1618457635296.png

  • Tried may other options such as
  • We removed the OneDrive action inside flow, then re-add back. Then updating the connection reference inside the app.
  • We ensured there’s no other dummy connection inside the flow. Then updating the connection reference inside the app.
  • We Deleted the OneDrive connection that connects to the flow, then re-add back. Then updating the connection reference inside the app.
  • We created another dummy app, trigger the workflow, then the error message shows up as: “HelpDeskWorkflow.Run failed: connection not configured for this service”.
  • We created another dummy app, create another dummy flow, both are outside the solution, the workflow triggers just fine.
  • We Exported the flow package (.zip), then import back to the environment.
  • With the imported flow package (.zip), we created another dummy app and trigger the workflow, it works as per normal again. The flow was imported outside the solution and can’t be added into the solution.

 

Stumbled into a quite a few of issues in the community forum

PowerApps Flow Error : "Connection not configured for this service", when its in included in the Managed Solution and deployed

https://powerusers.microsoft.com/t5/Building-Power-Apps/PowerApps-Flow-Error-quot-Connection-not-configured-for-this/td-p/723401
My experience with connector/connection problems, and multiple connections to same connector  
https://powerusers.microsoft.com/t5/Connecting-To-Data/My-experience-with-connector-connection-problems-and-multiple/m-p/427373#M7261

Connection not configured for this service (with Microsoft Support ticket details )

https://powerusers.microsoft.com/t5/Building-Power-Apps/Connection-not-configured-for-this-service/m-p/876329#M278289

Any suggestions or pointer will be greatly appreciated.

@martinav @CFernandes  @jinivthakkar  @Pstork1  @v-xida-msft 

Categories:
I have the same question (1)
  • Abhishek Gawde Profile Picture
    96 on at

    I am also facing the same issue.

     

    But for me the flows are triggering in the development environment for both the owners and non-owners.

     

    However, the flow does not get triggered after the solution was exported and imported into the production environment. I used the Monitor functionality to check the issue. Here is the error message i receive.

     

    The Run-Success was for the owner, whereas it failed for the non-owner.

    abhishekgawde_0-1618475974791.png

     

    @yashag2255 can you please help or provide some hints/ guidance. Thank you 🙂

  • aaroh_bits Profile Picture
    416 on at

    Thanks @abhishekgawde for your message and I guess we are in same boat.  

  • yashag2255 Profile Picture
    24,769 Super User 2024 Season 1 on at

    Hi @abhishekgawde / @aaroh_bits 

     

    I have seen this issue as well while working with flows associated with canvas apps and then exported as a managed solution and imported in another environment. The main issue is that the flow and app connection gets broken (at least that is what I have seen) and based on a recent update from MS this was fixed (but I confirm that I still see the issue). 

     

    How I resolved it: 

    In the environment, where you have the managed solution, go to the default solution of that environment and you should be able to see the flow associated to the app over there. Open it in edit mode and it may ask you to fix some of the connections. Once you do that, you should re add the flow in the canvas app and then it seems to be working as expected. 

     

    Hope this Helps!

     

     If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

  • Abhishek Gawde Profile Picture
    96 on at

    Hello Yash, thank you for the recommendation. However, it did not resolve the issue.

     

    I just created a new solution with just one canvas app with a button. The button triggers a flow. The flow simply sends an email using the Mail connector to me. I exported it as managed and then imported in the production environment. I faced the same issue. I tried following the steps @yashag2255 mentioned, but there were no broken connections in the flow. 

     

    Has it got anything to do with recent updates or the release wave 1, 2021?

     

    @CST @DamoBird365 @Mira_Ghaly @KrishnaV 

  • SCTdan Profile Picture
    604 on at

    My thread on the issue- https://powerusers.microsoft.com/t5/Building-Power-Apps/Connection-not-configured-for-this-service/td-p/876329

     

    What powerapps version and authoring version does it show you on, and is it different in your dev vs prod environment?

    I did a similar test, solution with one powerapp that consisted of a single button, tied to a flow that only had a compose action.  No connections in use aside from Logic Apps when sharing the app.  Same issue.

  • Abhishek Gawde Profile Picture
    96 on at

    The Power Apps version is the same in both the environments 3.21035.34

     

    I was able to resolve the issue with a work around. Basically, in the production environment remove the flow connections from the Data Sources in the  Canvas App and then added it again. However, this creates unmanaged customizations in the Canvas App component. This essentially restricts me from making any future upgrades to the app, as currently RemoveActiveCustomizations is not supported for components of type CanvasApp.

  • Abhishek Gawde Profile Picture
    96 on at

    The authoring version is different. It is 3.21041.29

  • Verified answer
    aaroh_bits Profile Picture
    416 on at

    We raised Microsoft ticket and issue is resolved. 

     

    1. Navigate to Power Apps Admin Center
    2. Selected the Environment you are working. 
    3. Click on Settings on top bar.  
    4. Go to User + Permissions >> Security Roles  
    5. Under the Security Roles, find the Basic User role , click on  ellipses (...) >> Edit
    6. Under Customization tab >>  Select Process >> assign Read access to the Organization

    aaroh_bits_1-1618898669279.png

     

     

     

    1. Workflow with OneDrive connection  works without any issue. 

      Hope it helps someone. 
  • SCTdan Profile Picture
    604 on at

    Confirmed as well, resolved my issue immediately after changing that.

     

    Gotta get the right support rep I guess, my ticket had pretty much stalled.

  • Abhishek Gawde Profile Picture
    96 on at

    This did not work for me. Unfortunately the 2021 Release Wave I, which i thought had resolved the issue for me has not resolved it.

     

    I assigned the Basic User role to the end user, but still the flow does not get triggered and I get the Connection not defined for this service error.

     

    Anything that i might be missing here?

    @SCTdan @aaroh_bits 

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