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Power Platform Community / Forums / Power Automate / "Save Office 365 email...
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"Save Office 365 email attachments to OneDrive for Business" template not working

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Posted on by 28

Hello,

I've been following the tutorial at Exercise - Create your first flow - Learn | Microsoft Docs.  I've created a flow by carefully following the steps in the tutorial.  I appear to have two OneDrive for Business accounts (both with the same email address?!) and have tried connecting to each individually.  However, when I send myself a test message with an attachment, absolutely nothing happens.  I receive the email and attachment in Outlook, but the flow does not trigger and nothing is added to the "28-day run history" log.  I have checked the folder list in the "On new email" trigger and it appears to be connected properly as I could select a subfolder if I wanted to.  I've tried the same by selecting a folder path from the "Create file" action, which also allows me to choose a specific folder in my OneDrive (whichever of the two I have connected to!) so the connections look absolutely fine.  I have also changed the "On new email" importance parameter to "Any" rather than "Normal" but this didn't make any difference.

 

I have an Office 365 A3 for Faculty education license with Power Automate for Office 365 (per-user plan).  I have set up 2 flows already that work; one to send a weekly email from a shared mailbox and a second to automatically respond to any emails received by the shared mailbox.

 

Any help would be gratefully received.

 

Thank you in advance.

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  • Ellis Karim Profile Picture
    11,681 Super User 2025 Season 2 on at

    Here is a slightly simpler version of the flow using the newer email trigger. This operates a little bit differently compared to the older version in the exercise:

    2021-10-25_18-40-30.png

    2021-10-25_18-41-47.png

     

    I'm not sure how you have two One Drive accounts? If it possible that one of them is a personal OneDrive?

    If you access OneDrive via the web (office.com), the URL should indicate whether it's an MS 365 Faculty or personal:

    • OneDrive for Business - Faculty: https://tenancyname-my.sharepoint.com/
    • OneDrive - personal: https://onedrive.live.com/


    Ellis

     


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  • IanL Profile Picture
    28 on at

    Thank you for your help @ekarim2020, it is very much appreciated.

     

    Following your instructions, I have started a new automated cloud flow from blank, selected the "When a new email arrives (V3)" action and completed it in exactly the same way as your example.  However, I haven't selected a "From" email address so that it captures attachments from anyone, not just a specific mail account (I assume that will work?!)  I have then used the control "Apply to each", but I cannot find the dynamic content labelled "value" as in your picture above.  Am I missing something obvious here?

     

    FYI: URL for OneDrive shows me a OneDrive for Business (my.sharepoint.com) address.

     

    Thank you for taking the time to help me to learn.

  • Ellis Karim Profile Picture
    11,681 Super User 2025 Season 2 on at

    Dynamic content labelled "value" can be found:

    2021-10-25_19-17-58.png

     

    Ellis

  • IanL Profile Picture
    28 on at

    Hi Ellis @ekarim2020 

     

    It really isn't there!

     

    Here are the screenshots of what I can see:

    IanL_0-1635186341861.png

    IanL_1-1635186409685.png

     

    Hopefully, you can see that I have typed 'value' into the Dynamic Content search bar and there are no results found.

     

    I've noticed that the layout for the "When a new email arrives (V3)" trigger is slightly different - could that be a potential problem source?

     

    Thanks again,

    Ian

  • Verified answer
    Ellis Karim Profile Picture
    11,681 Super User 2025 Season 2 on at

    You are correct. This is the flow that you need based on your current MS 365 tenant:

    2021-10-25_20-27-26.png

    I have access to both an Education subscription (A3) and a Developer Subscription (where I built the original demo flow) and have just noted the differences between the flows:

    2021-10-25_20-27-35.png

    I can understand that Developer Subscriptions will get new updates well before the Education subscription, but the flows need to created differently! What is odd is that the documentation for both triggers point to the same documentation page:

     

    Ellis

     

  • IanL Profile Picture
    28 on at

    Perfect!  The right hand (education tenant) solution works without issue.

     

    @ekarim2020 Thank you so much for your support and patience.

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