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Send an email from a shared mailbox

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Posted on by ShondaT

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I created a flow that sends an email from a shared email box by using Send an email from a shared mailbox (v2). It returns a status of successful when fired off but the email does not arrive.

The email is constructed as follows:

Original Emailbox: SharedEmail@email.com

To: SharedEmail@email.com

Body: Test

The email is sending from the same shared email that it is sending to. I'm not sure if that creates a conflict. Any advice would be helpful.

Thanks

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eric-cheng 5,171 on at

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Hi @ShondaT ,

Can you verify the below:

1. After sending, does the email appear in the Sent Items of the shared mailbox?
2. Does it work if you change the email to go to yourself?

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ShondaT 228 on at

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First, thanks for the response Eric. Oh wow, it does show up in the sent folder. I have a second email that is sent to an individual and it is delivered fine. So somehow I have to get it to go to the inbox too. Any ideas?

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rych 13 on at

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Hi, I currently have the same dilemma. Do you guys have an idea how to go about this?

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okeks 802 Super User 2024 Season 1 on at

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It seems that this is a limitation of Microsoft Exchange and not Power Automate: https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-from-shared-mailbox-to-the-same-shared/944221e1-e640-4995-8058-1830c3bc68c3

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VictorIvanidze 13,073 on at

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Hi @rych,

may I ask you why do you want to send from a shared mailbox to the same shared mailbox?

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