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Power Platform Community / Forums / Power Automate / Use shared mailbox to ...
Power Automate
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Use shared mailbox to effectively resend a received email from the shared mailbox address

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Posted on by 241

I have a flow that involves a procurement request and subsequent approval process. The approval request arrives to the approving manager in the form of an approval email from "maccount@microsoft.com" - a clearly automated email. 

 

But when the approval is acted upon (regardless if it's approved or rejected) the email returned to the requestee is sent from the approving manager's email address. This is very confusing as the email body is fully automated (your order for X & Y have been rejected, your manager left A & B comments, contact them for further info), but is seemingly coming from the manager they're told to contact with issues. 

 

I want to set up a flow that sends that appove response email to a shared mailbox (with a more generic, noreply sounding address), and have that shared mailbox then forward on the approve response email to the intended requestee. To adequately reflect it's automated nature. 

 

The problem I'm having is I can't tell the forwarding flow to use input information from the original approval request flow. For example, I can't tell the flow to have the email forward from noreply@example.com to rsparks as it has no way to know that rsparks created the request in the first place. 

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  • v-bacao-msft Profile Picture
    on at

    Hi @rsparks ,

     

    You could consider using Send an email from a shared mailbox action to send a response to requestor.

    104.PNG

     

    Best Regards,

  • rsparks Profile Picture
    241 on at

    I actually ended up using another solution. I'm not using "send an email V1" instead of V2 so that I can send an email on behalf of another email address. So now the emails look like they're coming from an automated mailbox.

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