Power Platform Community Forum Thread Details

Hi,

I am creating a power automate desktop flow for a desktop application.

In the flow i have encountered a problem where:

1. I press a button

2. A window pops up
3. I fill out some information in the window

4. I Press Next
5. The window seems to be closing

6. A new window with information based on the information i filled into the first window is shown
7. I extract some information from the new window.

This process works fine when i run the flow manually to test it. But when i trigger it from my cloud flow, it fails with "Failed to get UI element". I can see that it fails to extract information from the second window, because it cant fint the window. To debug this i inserted a "Take picture" just before it fails, and the picture show the first window (like it has now been closed, even though it has).

I have tried inserting a "Wait" to fix any delay, but that didnt work.

Categories:

Power Automate Desktop

If I understood correctly you have a main window where you first press some button to open a secondary (popup)window and after you press next that window closes and new secondary window opens up. And when you try to extract that information the flow fails.

Your screenshot shows the first secondary window even though it should have closed that when pressing "Next" and opened the new secondary window. So problem is that the flow never seemed to successfully press the Next button?

Try adding Wait for window content where you have Fail with timeout error set so it doesn’t wait infinitely:

Then also add On error so that if that action fails then the flow continues to the next action and sets Error variable (ColiNotLoaded) to True

Then have if condition that if the error variable is true hen try pressing the Next again (maybe with Press button in window instead of Click UI element since the element is a button)

At any point where new elements load you should always have "wait for window content". That way if the machine/application/internet connection is running slow you make sure that flow does not try to continue until it has loaded the UI.