Cannot create Application user

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Posted on by Victor Shostak

Hello!

I'm trying to create a Application User (S2S) and I'm getting error:

"There was a problem adding <UserName> to this environment. Error message: Cannot find record to be updated"

Does anybody knows what this is about?

Error adding App User.jpg

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Microsoft Dataverse with Power Apps

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Jonathan Manrique 2,687 on at

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Hi @VictorShostak

You followed the scheme described in the MSFT documentation
https://learn.microsoft.com/es-es/power-platform/admin/create-dataverseapplicationuser

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Shawn11 152 on at

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Hi @VictorShostak ,
Please check the video https://www.youtube.com/watch?v=CFv0ly6BWnc

Hope this was helpful

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Victor Shostak 30 on at

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Added a screen to illustrate. What record it needs to update?

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Shashank Bhide 942 Moderator on at

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Have you created an Entra id (AAD) application?

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Victor Shostak 30 on at

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Sure, without it I wouldn't be able to fill out the form and submit

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Shashank Bhide 942 Moderator on at

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This is dynamics trying to update some record in the background, I'd try to see if there's a security group assignment for the environment and the user trying to add the application user has proper permissions e.g system administrator.

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Victor Shostak 30 on at

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Tried with the group or without, have System Admin on environment....
Can add to some environments but cannot to the others.
Must be some bug in D365.

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Shashank Bhide 942 Moderator on at

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When nothing works we raise a support ticket with MS 😄

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Ram Prakash Duraisamy 5,593 Super User 2025 Season 2 on at

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Hi @VictorShostak

Please find my blog for Creating Application User

https://microsoftcrmtechie.blogspot.com/2021/09/connect-to-multi-factor-enabled-d365.html

Please mark as Answer if it is helpful and provide Kudos

Subscribe : https://www.youtube.com/channel/UCnGNN3hdlKBOr6PXotskNLA
Follow me on Twitter : @rampprakashd
Blog : https://microsoftcrmtechie.blogspot.com

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Victor Shostak 30 on at

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The best advice so far

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