web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / Cannot create Applicat...
Power Apps
Unanswered

Cannot create Application user

(0) ShareShare
ReportReport
Posted on by 30

Hello!

I'm trying to create a Application User (S2S) and I'm getting error:


"There was a problem adding <UserName> to this environment. Error message: Cannot find record to be updated"


Does anybody knows what this is about?

Error adding App User.jpg

I have the same question (0)
  • Jonathan Manrique Profile Picture
    2,695 on at

    Hi @VictorShostak 

     

    You followed the scheme described in the MSFT documentation
    https://learn.microsoft.com/es-es/power-platform/admin/create-dataverseapplicationuser

     

     

  • Shawn11 Profile Picture
    152 on at

    Hi @VictorShostak ,

    Please check the video https://www.youtube.com/watch?v=CFv0ly6BWnc 

     

    Hope this was helpful 

  • Victor Shostak Profile Picture
    30 on at

    Added a screen to illustrate. What record it needs to update?

  • Shashank Bhide Profile Picture
    946 Moderator on at

    Have you created an Entra id (AAD) application? 

  • Victor Shostak Profile Picture
    30 on at

    Sure, without it I wouldn't be able to fill out the form and submit

  • Shashank Bhide Profile Picture
    946 Moderator on at

    This is dynamics trying to update some record in the background, I'd try to see if there's a security group assignment for the environment and the user trying to add the application user has proper permissions e.g system administrator.

  • Victor Shostak Profile Picture
    30 on at

    Tried with the group or without, have System Admin on environment.... 

    Can add to some environments but cannot to the others.
    Must be some bug in D365.

  • Shashank Bhide Profile Picture
    946 Moderator on at

    When nothing works we raise a support ticket with MS 😄

  • Ram Prakash Duraisamy Profile Picture
    5,891 Super User 2026 Season 1 on at

    Hi @VictorShostak 

     

    Please find my blog for Creating Application User

     

    https://microsoftcrmtechie.blogspot.com/2021/09/connect-to-multi-factor-enabled-d365.html

     

    Please mark as Answer if it is helpful and provide Kudos


    Subscribe : https://www.youtube.com/channel/UCnGNN3hdlKBOr6PXotskNLA
    Follow me on Twitter : @rampprakashd
    Blog : https://microsoftcrmtechie.blogspot.com

  • Victor Shostak Profile Picture
    30 on at

    The best advice so far

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Apps

#1
WarrenBelz Profile Picture

WarrenBelz 345 Most Valuable Professional

#2
11manish Profile Picture

11manish 207 Super User 2026 Season 2

#3
Mohsin Ali Profile Picture

Mohsin Ali 177

Last 30 days Overall leaderboard