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flow and plaintext emails

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Posted on by Community Power Pla... Microsoft Employee

Hey

Am after a bit of help. I've created a flow that is taking data from forms and issuing an email. That works fine.

My issue is that when the email is sent (using send email v2) to any gmail account the html is stripped and it's shown as plain text. I've copied code from a basic mailchimp template email to see if it's just my code but it still strips the html. The email when sent to outlook is showing fine. [Edit: this happens when sent to other clients other than outlook/exchange]

Any ideas why that might be happening?

This is the very basic html test

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "https://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="https://www.w3.org/1999/xhtml">
<head>
<title>Test Email Sample</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0 " />
<style>
<!--- CSS code (if any) --->
</style>
</head>
<body>
<strong>This is text</strong>
</body>
</html>

[Edit: Fixed! I used the SMTP function instead]

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Building flows

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abm abm 33,004 Most Valuable Professional on at

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Hi @Anonymous

Check your gmail html view settings.

Thanks
Community Power Pla... Microsoft Employee on at

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It's not just my gmail account. And I don't think you can gmail defaults to html
Julien Groud Microsoft Employee on at

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@Anonymous Is it solved?

I quickly tried in my environment and I do not see a difference between what I saw in Gmail or Outlook.

Could you share screenshots of what you get, and what you expected instead?

Thank you.
Community Power Pla... Microsoft Employee on at

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No, @JulienOlivier it's not solved unfortunately, but I have found that it works ok if I use SMTP rather than the Outlook action

Remaining text removed by moderator to delete personal information, at author's request.
Julien Groud Microsoft Employee on at

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@Anonymous

Sorry for not coming with an explanation yet.

I tried the action below:

And got the following in the Gmail original message:

It is passing some HTML.
Can you try something like that in your environment?