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Hi ,
Trigger phrases used in a phrase cannot be identified by the bot .
For example "ARFI" is the trigger word and my statement in the chatbot is " Where can i find arfi" the topic is not triggered .
Is there a way where it can be triggered without having to enter all possible triggers in the topic.
I can't replicate your issue. I created a simple Chatbot with a trigger phrase of "ARFI" that sends a message response of ARFI triggered. If I type "Where can i find arfi" into the bot it is triggered. Can you explain more about the problem you are having and what you mean by "enter all possible triggers"?
If the word is used in the middle of the phrase like
Where can i find arfi in the previous years
Please try this out
If it is a single word in the middle of the phrase then you are correct, it doesn't follow it. For that it needs to be a bit more. When I added "find arfi" as a trigger the above phrase worked.
That question was just an example ... the user can type anything they want with arfi in the phrase ... not neccessarily "find arfi".... and it is not possible to predict the different ways a person can enter.
Unfortunately, PVA is built around an AI that interprets phrases rather than looking for individual keywords. I'm not aware of any way to alter that behavior. You could modify the fallback topic to ask more pointed questions in response to a trigger the bot doesn't understand. But that's about the only option I'm aware of.
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