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On New Email - can't set "From"

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Posted on by UrsineWelles

Hello Power Automate Community,

I've set up a task to save email attachments to a SharePoint space whenever certain emails arrive using the On New Email Office 365 trigger. I have been able to use the Subject Filter to restrict to the kinds of emails I am interested in but I would really like to narrow it down further by specifying the sender in the "From" field. The problem I am having is that I cannot get the sender to stick. If I try putting my own email in it or a colleagues that will stay but if I put the correct address in when I save the Flow the field is blank again. The sender is external to my organisation so this may be the problem?

I have tried saving the sender as a contact in Outlook but I still can't specify it in the Flow.

I couldn't see anything in the guidance to say that external addresses could not be set in the From field.

Any help will be gratefully received!

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Using flows

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Mari Microsoft Employee on at

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Hi @UrsineWelles!

To keep the email address you need to press the "Enter" key after typing it.
Please notice how it gets recognized by flow after pressing "Enter".

If this reply has answered your question or resolved your challenge, please consider marking it as a Solution. This helps other users find it more easily via search.

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UrsineWelles 20 on at

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Thanks, @Mari.

That was simple! I had no idea that sometimes you need to press Enter to get the step to recognise what you've entered. I will certainly remember this in future if I come across a similar problem in other steps.

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Pstork1 69,246 Most Valuable Professional on at

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Disregard. I missread the post.

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Chipper 116 on at

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I am having the same issue, the enter key doesn't work for me. I am on a mac however.

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justinas_r 9 on at

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I am having the same issue, and enter key does not work for me either. This looks like a new bug.

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VictorIvanidze 13,081 on at

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See https://powerusers.microsoft.com/t5/Using-Flows/Email-addresses-in-the-From-box-in-my-flow/m-p/1408830#M27978

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