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Community site session details

Session Id : 1GN9uObIUnRGkwBlcvfjkS
Power Automate - Using Flows
Answered

On New Email - can't set "From"

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Posted on 19 Jun 2020 22:38:06 by 20

Hello Power Automate Community,

 

I've set up a task to save email attachments to a SharePoint space whenever certain emails arrive using the On New Email Office 365 trigger. I have been able to use the Subject Filter to restrict to the kinds of emails I am interested in but I would really like to narrow it down further by specifying the sender in the "From" field. The problem I am having is that I cannot get the sender to stick. If I try putting my own email in it or a colleagues that will stay but if I put the correct address in when I save the Flow the field is blank again. The sender is external to my organisation so this may be the problem?

I have tried saving the sender as a contact in Outlook but I still can't specify it in the Flow.

 

I couldn't see anything in the guidance to say that external addresses could not be set in the From field.

 

Any help will be gratefully received!

I have the same question (0)
  • Verified answer
    Mari Profile Picture
    on 20 Jun 2020 at 01:57:05
    Re: On New Email - can't set "From"

    Hi @UrsineWelles!

     

    To keep the email address you need to press the "Enter" key after typing it.

    Please notice how it gets recognized by flow after pressing "Enter".

    Mari_1-1592617774425.png

     

    Mari_0-1592617616927.png

    If this reply has answered your question or resolved your challenge, please consider marking it as a Solution. This helps other users find it more easily via search.

  • UrsineWelles Profile Picture
    20 on 20 Jun 2020 at 10:01:13
    Re: On New Email - can't set "From"

    Thanks, @Mari.

     

    That was simple! I had no idea that sometimes you need to press Enter to get the step to recognise what you've entered. I will certainly remember this in future if I come across a similar problem in other steps.

  • Pstork1 Profile Picture
    68,271 Most Valuable Professional on 20 Jun 2020 at 13:21:39
    Re: On New Email - can't set "From"

    Disregard.  I missread the post.

  • Chipper Profile Picture
    116 on 31 Dec 2021 at 18:15:24
    Re: On New Email - can't set "From"

    I am having the same issue, the enter key doesn't work for me.  I am on a mac however.

  • justinas_r Profile Picture
    9 on 06 Jan 2022 at 17:03:22
    Re: On New Email - can't set "From"

    I am having the same issue, and enter key does not work for me either. This looks like a new bug.

  • VictorIvanidze Profile Picture
    12,847 on 08 Jan 2022 at 10:21:46
    Re: On New Email - can't set "From"

    See https://powerusers.microsoft.com/t5/Using-Flows/Email-addresses-in-the-From-box-in-my-flow/m-p/1408830#M27978

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