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Power Platform Community / Forums / Power Automate / Power Automate flow no...
Power Automate
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Power Automate flow not triggered when a new response is submitted to the selected Microsoft Form

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Posted on by 6
Hello,
I have a number of Power Automate flows that are supposed to be triggered when a new response is submitted to a Microsoft Form (and a subsequent action is to put the response details in an Excel Online sheet in OneDrive for Business). These flows have been working very well during several months, then they were inactive for a while so I reactivated them just a few days ago. However, unfortunately I can't get these flows to be triggered anymore by any new form response submission: in the flow's history no entry is added (as the flow doesn't even start to run) and there's no error message. As such, the flow is very simple with only 3 actions (see attachment): When a new response is submitted -> Get response details -> Add a row into a table (Excel Online Business).
When I create a completely new flow which does the same thing, it doesn't get triggered either. I don't see a connection issue (neither to Forms nor to Excel Online). The forms as well as the flows (and the Excel sheets in OneDrive) are created with the same account: the admin account I use in M365 Business Standard and that also has a Power Automate Premium licence. While troubleshooting the flow I followed the suggestions of Copilot in Power Automate but without success.
I manage to get to work some other types of cloud flows doing something completely different (e.g. sending an e-mail when a new file is created in a folder in OneDrive), but I am completely stuck with flows that should trigger when a Form response is submitted. Does anyone has a similar experience? Did Microsoft perhaps apply a recent change that affects such flows? 
Any help would be very much appreciated!
 
Flow.jpg
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  • Expiscornovus Profile Picture
    33,828 Most Valuable Professional on at
     
    Sorry for the typical IT question. But have you tried turning it off and on again? Sometimes that helps to reregister the webhook:
    https://learn.microsoft.com/en-us/power-automate/disable-flow

    Additionally, what also helped for me in the past was making a small change to the flow and publish that.
     
    Lastly, if all else fails a rebuild of the setup in a new flow might also be an option (especially if it is a very simple workflow). This way you can try and see if you can reproduce the issue. And if it works in the new flow you can simply retire the old one.


     
    Happy to help out 😁

    I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel
  • CU06080119-1 Profile Picture
    6 on at
    Thanks for your reply!
    I indeed turned it off and on. I also created a brand new and very simple flow which should start when a new response is submitted (next action is just to send an e-mail, nothing else, so no Excel stuff), but unfortunatly it doesn't get triggered either. I don't direcly see a connection issue to Forms: it looks 'green' (to be sure I also refreshed that connection). Both the form and the flow are created with the same account, it is the admin account I use in M365 Business Standard and that also has a Power Automate Premium licence. So normally there shouldn't be any authorization or authentication issue in my understanding, certainly not when I'm using the form also with this same account. 
  • David_MA Profile Picture
    14,090 Super User 2026 Season 1 on at
    I have never experienced the issue you described. Have you tried deleting the trigger action and adding it back into the flow. That will sometimes fix issues such as this.
  • Expiscornovus Profile Picture
    33,828 Most Valuable Professional on at
     
    Does it work with a different Microsoft Form and the same account? Can you try and setup a simple test Microsoft form and use that in your second cloud flow (the one with the Send an Email action).
     
     
    Happy to help out 😁

    I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel
  • CU06080119-1 Profile Picture
    6 on at
    I indeed tried deleting the trigger action and adding it back into the flow.
    I also tried a few times with a brand new form and a brand new flow, always using the same account. The creation works fine, but testing the flow fails.
    Attached is one such example of a new flow, and as you can see it is as simple as it can be: 
    a) The flow should fire off as soon as a new response is submitted to a form called "JustSomething"
    b) It then should send an e-mail.
    The form "JustSomething" only asks to fill in a word, and when using it I can indeed see coming in the answers in Microsoft Forms.
    However, the automated cloud flow is never fired: it doesn't 'see' the event happening, as if it has no connection to Forms (but it does have one and it's 'green').
    Since the flow doesn't start at all, it also doesn't 'fail' with some kind of error message. There are no flow runs visible in the history log, it simply stays blank.
    I created such flows multiple times in the past (with success), now I'm out of inspiration what could be the root cause of the issue.
    When I create another type of cloud flow, e.g. one that fires off as soon as a new file arrives in OneDrive, it works perfectly well.
    Only when I use a trigger that is related to Microsoft Forms ("When a new response is submitted"), the flow stays dead.
    flow not triggering.jpg
  • David_MA Profile Picture
    14,090 Super User 2026 Season 1 on at
    Please share how you have configured the trigger and get response actions. They're rather straightforward in the setup, but I have seen people put the wrong value in the ID field for the get response details action. However, that really should not be preventing your flow from running. It should run and then fail if the action after the trigger is not configured correctly.
  • Expiscornovus Profile Picture
    33,828 Most Valuable Professional on at
     
    Don't know if it helps, but below are my repro steps. So, you can compare them with your own steps.
     
    1. Using a personal form (which has a persons name as the owner, group forms will have the Groups name as the owner, in this example Test Group). I assume you are using a personal form in your setup?
     


    2. Personal form setup
     


    3. Flow setup and a manually testing it. I assume your were using the manual testing approach? Also would be good to see what you used in the Form Id and in that other action.



    4. Test run in the preview of the Form



    5. Flow triggers





     
    Happy to help out 😁

    I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel
  • CU06080119-1 Profile Picture
    6 on at
    Thanks guys for your effort! Very much appreciated!

    1. Form type
    I indeed use a personal form, that's my main focus now.

    2. Personal form setup
    My setup looks exactly as yours; no special settings, and the form works as expected (answers are collected)

    3. Flow setup and a testing it.
    Regarding the flow setup, here are a few details (nothing special):

    Action 1 = the trigger "When a new response is submitted"
    see attachement 1
    Here on the page "Parameters", in the "Form id" field, I just pick the form's friendly name ('JustSomething') from the drop-down list; in subsequent troubleshooting I once replaced it with its 'raw' ID (taken from the Forms URL) but next time (after saving the flow) I noticed that this raw value was automatically replaced with the friendly name, which in my belief confirms that the trigger is really on the right form.
    The "Connected to" value nicely indicates that my own account is used to connect to Forms. I read somewhere that in case of connection issues (e.g. an obsolete or corrupt token) you may want to 'refresh by force' the connection by clicking the "Change connection" link and authenticate again with the desired account; I did this a few times during troubleshooting but unfortunately it didn't help to solve my problem.
    On the "Settings" page I don't change anything, just default settings

    Action 2 = "Send an email"
    see attachment 2
    Nothing special here either: I just enter a destination e-mail address, a subject and a body text.
    This works fine in some of my 'good' flows (those that do NOT use the trigger "When a new response is submitted"); in this flow of course the action is never executed as the flow doesn't even start.


    Regarding the testing method: I'm trying both normal usage and manual testing, but nothing happens in either case.
    During manual testing the flow's test window of course keeps waiting for me to post a new answer but since it never sees arriving anything a time-out eventually occurs, saying that the start action didn't happen.


    4. Test run in the preview of the Form.
    Yes that's what I'm doing most of the time during troubleshooting. Sometimes I also send an answer via my mobile phone (via the QR code).
    All these answers nicely appear in "View Responses".


    5. Flow triggers
    See above (step 3) how I configured it.

    As David MA writes, usually this should all be pretty straightforward.
    In the past, such flows worked very well for me, but now I can't get any of them to work, neither an old one (which previously worked fine) nor a brand new one.

    Hoping that maybe some bright idea will pop up...
    Action1.jpg
    Action2.jpg
  • David_MA Profile Picture
    14,090 Super User 2026 Season 1 on at
    It is seeming like you will need to submit a ticket to Microsoft through the admin center so they can look into the issue. I think we've covered just about everything you could do, and none of it seems to have resolved your issue. I came across this post from Microsoft that may offer a tip we have not yet thought of: Troubleshoot common issues with triggers - Power Automate | Microsoft Learn
     
    Interestingly, this was posted or updated today, August 7. It contains one tip that has not been mentioned yet, which is to check with your tenant admins to see if they set up a data loss prevention policy (DLP) that would be preventing your flow from triggering.
     
    Good luck!

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