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Missed click due to smaller detected resolution on Tracking Session

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Posted on by jandyaditya

Hello, I'm new on Power Automate Desktop. Currently I have a success in Terminal automation and decided to go with application automation.

I'm currently using version 2.17.169.22042. I have the problem where the Tracking Session to add new UI elements does not match with the desktop resolution. Therefore, it missed a lot of clicks and causing error.

First as seen below, when I try to add UI Elements the whole screen pane scale is 25% smaller then the real desktop resolution.

Screenshot 2.png

So when I try to click something, I should estimate where to click since PAD got the coordinate wrong. For example, when I try to click "Open" on Windows Explorer. The selector of the "Open" element is on the wrong place.

Screenshot 1.png This wasn't a problem for elements that can be identified. But when I try using OCR click it missed click because the coordinate is not represent the real element location. I have tried to manually adjust the resolution using the config but do not have any luck with it. Is there any solution for this?

Thank you.

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Highboy 1,187 Super User 2024 Season 1 on at

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If you run it unattended, you need to change the file below
C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe.config
Make sure it's set to true (at the red arrow), and change the resolution to the same as you use when you create your script.

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jandyaditya 2 on at

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I ran it as Attended. I have also tried that before asking here but gave me no luck. It still missed the button due to the coordinate that set by Power Automate is smaller than the display i'm using. Here's better example.

When I try to add the Window as UI Element it does not highlight the elements correctly.

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Onyat 10 on at

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This appears to be related to Windows' Display > Scale and Layout settings. Resetting the Scale and Layout to 100% will fix the issue for PAD.

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