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Outlook V3 Trigger Not Firing – Bounce-Back Forwarding Flow to Payroll

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Posted on by CU07111739-0

When a Payroll Direct Deposit email is undeliverable, the Direct Deposit system email receives a bounce-back from no-reply@tmes.trendmicro.com stating that the recipient’s address cannot be found or the mailbox is full.
This flow was created to automatically alert the payroll assistant when these undeliverable messages appear.
Steps taken: Created a flow in Power Automate.
Trigger: When a new email arrives (V3)
Folder: Inbox From: no-reply@tmes.trendmicro.com
Subject filter: “Payroll statement for Pay Date”
Action: Forward an email (V2) using the Message ID to the Payroll Assistant.
Flow saves successfully but never triggers when matching emails arrive. Run History remains empty, and the connection to Outlook is active. Manual test confirms the Forward action works correctly. Looking for help identifying why the Outlook V3 trigger isn’t firing automatically.

Trial License was activated today

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Using flows

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trice602 16,228 Super User 2026 Season 1 on at

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Hi there!

Please paste in your flow and expand your trigger configuration; this is likely one of two things:

1) Something may be off a little in the config.

2) Most likely the trial license. They are not designed to fire in real time and most likely root cause but let's see the trigger first,

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CU07111739-0 10 on at

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{

"type": "OpenApiConnectionNotification",

"inputs": {

"parameters": {

"from": "no-reply@tmes.trendmicro.com",

"subjectFilter": "'Payroll statement for Pay Date'",

"folderPath": "Inbox"

},

"host": {

"apiId": "/providers/Microsoft.PowerApps/apis/shared_office365",

"connection": "shared_office365",

"operationId": "OnNewEmailV3"

}

},

"splitOn": "@triggerOutputs()?['body/value']"

}

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CU07111739-0 10 on at

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VictorIvanidze 13,081 on at

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Try to stop filtering by From: no-reply@tmes.trendmicro.com in the trigger.

Also try to remove the single quotes from the Subject filter field value.

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CU07111739-0 10 on at

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Worked in my test. Thank you!!

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VictorIvanidze 13,081 on at

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What was a problem source? Single quotes or the From: field?

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TH-15111208-0 2 on at

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I performed both suggested removal steps so I will be watching to replace the single quotes and see if it continues to work after a few weeks.

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