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Power Platform Community / Forums / Copilot Studio / Possibility to make pa...
Copilot Studio
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Possibility to make payments from Power Virtual Agents

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Posted on by 31

We want to integrate payment gateways in our chatbot but we didn't find any option currently.

Is it possible to connect to payment gateways for any of the banks or avail customers to make payment from Power Virtual Agents? 

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  • Suggested answer
    sumit_artesian Profile Picture
    261 on at
     
    Yes, it is possible, but not directly as a built-in “payment gateway” feature inside Microsoft Copilot Studio, formerly known as Power Virtual Agents.

    The usual approach is:
    1. The chatbot calls a Power Automate flow or API
    2. That flow integrates with a payment provider like:
      • Stripe
      • PayPal
      • Razorpay
    3. Then the bot either:
      • sends a payment link
      • opens a hosted checkout page
      • or returns payment status to the user

    Most implementations avoid collecting card details directly inside the chatbot for PCI/security reasons. Instead, the bot redirects users to the payment provider’s secure checkout page.

    A very common pattern is:
    1. User confirms purchase/payment intent in chat
    2. Bot triggers Power Automate
    3. Flow creates payment session/order via gateway API
    4. Bot sends checkout URL back to user
    5. User completes payment externally
    6. Webhook updates Dataverse/CRM/order status

    Microsoft doesn’t currently provide native bank/payment connectors specifically for Copilot Studio chat payments, so custom API integration is usually required.

    Please  Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item.
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  • Suggested answer
    ldecuba1974 Profile Picture
    10 on at

    on point @sumit_artesian

    A few extra points that are worth mentioning.

    If you're using Stripe, check the native Power Automate connector before building custom HTTP calls. For many scenarios it does everything you need and saves time.

    Using Stripe Checkout has another advantage as well. Since your bot never handles card details directly, you stay out of PCI DSS scope. That's one less compliance headache to deal with.

    It's also worth pointing out that Copilot Checkout with Stripe is not the same as integrating Stripe into Copilot Studio. The announcement earlier this year was for Microsoft's consumer Copilot experience. At the moment, you can't use that capability in your own Copilot Studio agents.

    If you're updating Dataverse or a CRM through payment webhooks, always validate the webhook signature. Stripe, PayPal, and Razorpay all sign their webhook payloads. Without that check, anyone who knows your endpoint could send a fake payment notification.

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