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Session Id : z0J+DrjPG4MMZZ5TNrAu5i
Power Platform Community / Forums / Copilot Studio - General / Go back option in Powe...
Copilot Studio - General
Answered

Go back option in Power Virtual Agent

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Posted on 9 Jun 2020 10:47:08 by Prasad2 4

@

 

Is there any possibility to go back to the previous dialog using the MultiChoice option?

  • Verified answer
    CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on 10 Jun 2020 at 12:15:59
    Re: Go back option in Power Virtual Agent

    @Prasad2 ,

     

    I created a simple video to show how can you do that.

    https://www.loom.com/share/edf95da876694c92949a41c556c96efa

  • Prasad2 Profile Picture
    Prasad2 4 on 10 Jun 2020 at 11:35:52
    Re: Go back option in Power Virtual Agent

    It's throwing topic checker error while I'm doing that

  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on 09 Jun 2020 at 12:50:54
    Re: Go back option in Power Virtual Agent

    Hi @Prasad2 ,

     

    Yes, sure!

    After you create some options inside the question to the user, create a new node, and insert conditions.

    E.g.: If the user then selected "No, thanks", create a new node below this condition, and when you click to add a new node you can see a little ball above the card that shows which actions do you want to add in this topic. Click on the ball and drag until the back option that you want to go back.

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