web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / Change underlying acco...
Power Automate
Answered

Change underlying account in Connector

(0) ShareShare
ReportReport
Posted on by 4

I have created an MS Form, then using MS Flow the content of the form is written to a new ticket in ZenDesk. The problem is all the communications state that I added the ticket on behalf of the user, despite me setting the Requester and Submitter ID to the user. Anyone know how I can fix it?

 

Thanks

Categories:
I have the same question (0)
  • Verified answer
    v-yamao-msft Profile Picture
    Microsoft Employee on at

    Hi @WBoyd ,

     

    Could you please share a screenshot on your flow configuration?

    I assume that you’ve created the connections using your own account info. Basically, flow will use the account info on which it relies on to create items.

    Please consider creating the connection using a common account then the tickets will be created from the common account but not yours.

    Hope this make sense.

     

    Best regards,

    Mabel

     

  • WBoyd Profile Picture
    4 on at

    Hi Mabel

     

    That's correct I used mine for testing. When I click on switch account, a pop-up opens but then immediately closes. I wanted to use a service account for this.

  • v-yamao-msft Profile Picture
    Microsoft Employee on at

    Hi @WBoyd ,

     

    Thanks for updating.

    If it works for you, please mark it as answer.

     

    Best regards,

    Mabel

     

     

  • RipMcManus Profile Picture
    10 on at

    The solution talks about using a common account. Is that necessarily a user account? Can it be a group, distribution list, or something similar?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Leaderboard > Power Automate

#1
David_MA Profile Picture

David_MA 77 Super User 2026 Season 1

#2
Haque Profile Picture

Haque 68

#3
Expiscornovus Profile Picture

Expiscornovus 56 Most Valuable Professional

Last 30 days Overall leaderboard