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Desktop Flow runs stuck as Queued

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Posted on 7 Jun 2022 09:10:54 by 109

Hello!

 

Today we noticed that there is a bunch of PAD flows that are stuck as Queued in the monitoring page. They do not show up under Machine Groups, only here. Wondering whether that is something we should worry about and/or how to remove these unnecessary runs.
Machine Group queues are working fine meanwhile with new runs (apart from starting the flows with an indeterminable and random delay)

rolign_0-1654593026584.png

 

  • rahullakshmanan Profile Picture
    30 on 19 Feb 2024 at 02:23:40
    Re: Desktop Flow runs stuck as Queued

    For me the default environment shows up in the Admin Center. I would suggest you get in touch with your admin for the access

  • MoMnyMoPrblms Profile Picture
    55 on 14 Feb 2024 at 14:18:24
    Re: Desktop Flow runs stuck as Queued

    But what if your flows are in the default environment? Can't find the default environment in the Admin Center (at least in my case).

  • Cayshin Profile Picture
    312 on 29 Jun 2023 at 17:36:14
    Re: Desktop Flow runs stuck as Queued

    @rahullakshmanan 

     

    Thank you so much for finding this solution!! I've had an issue on the rare occasion where a PAD flow gets "stuck"  in the queue (canceling does nothing, perpetually shows "Status: Next Run", etc...) and holds up everything else for HOURS until it eventually resolves itself.

     

    Your solution allows me to clear the clog immediately. This is immensely helpful! Thankyou!

  • Verified answer
    rahullakshmanan Profile Picture
    30 on 08 Jun 2023 at 03:08:23
    Re: Desktop Flow runs stuck as Queued

    Hi,

     

    I did it yesterday and here is how you need to solve it.

    Got to https://admin.powerplatform.microsoft.com/

    Select Environments on the left of your screen and you should see a list of environments you have access to

    Click on the environment, you are facing this problem

    Click on settings, it should be at the top of the screen
    Expand Data Management Tab
    Click on Bulk Deletion

    rahullakshmanan_0-1686193324204.png

    Click on New to create a new bulk deletion job

    Click Next on the wizard menu and then set the following conditions.

    rahullakshmanan_1-1686193556488.png

     

    You can modify the dates as you like, but i kept it like older than 2 days.

    Finish through the wizard and schedule the job to run as scheduled.

    This should remove all the queued items stuck forever in the monitor Desktop flow run window

  • thbeatty1 Profile Picture
    32 on 07 Jun 2023 at 17:45:19
    Re: Desktop Flow runs stuck as Queued

    The reply I received said, among some filler language, "Our team has carefully reviewed the information you provided, and we understand that your request pertains more towards an advisory aspect." and they told me to check the forums. I replied with the research I had already completed, a link to this post, and have received no further response. Doesn't look like they will be resolving this issue any time soon

  • rahullakshmanan Profile Picture
    30 on 07 Jun 2023 at 03:21:32
    Re: Desktop Flow runs stuck as Queued

    DId you get any update from Microsoft? I am also facing the same issue

  • thbeatty1 Profile Picture
    32 on 15 Mar 2023 at 16:13:00
    Re: Desktop Flow runs stuck as Queued

    None of these solutions solve the problem for me, still receive the following error:

    thbeatty1_0-1678895461501.png

    I have submitted a support ticket through the admin portal, will update when I receive a response.

  • Community Power Platform Member Profile Picture
    on 24 Feb 2023 at 15:51:57
    Re: Desktop Flow runs stuck as Queued

    Stop all affected flows make sure from bots side all power automate services is running, cancel all Queued jobs and turn on the flows back again it should solve this problem.

  • Sam_VionA Profile Picture
    9 on 24 Feb 2023 at 11:44:17
    Re: Desktop Flow runs stuck as Queued

    Did you even find a solution to this? I am facing the exact same problem. Runs from 3 months ago that are still in the monitoring queue...

  • Community Power Platform Member Profile Picture
    on 29 Nov 2022 at 14:19:54
    Re: Desktop Flow runs stuck as Queued

    Hello There,

     

    In case to resolve this problem you have two options on the table

    1. Setup a flow as "High Priority" - perm solution

    alexandd_1-1669731209646.png

           2. Go to "See desktop flow in queue" and change the priority of your flow, it will release the flow to the first availible node.

    alexandd_2-1669731479906.png

     

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