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What's required to use Power Automate with Office 365 Family?

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Posted on by CU22081247-2

I don't quite understand what is needed to use the Power Automate app with Office 365 Family, this service is in the apps, and it opens correctly, I create a new flow, and when I insert the trigger, for example when there is a new response in Forms, it asks me to Sign in to create a connection in Microsoft Forms. gives me the option to choose accounts, When I select my account it responds:
"Sorry, we are having trouble logging in.
AADSTS500200: User account 'xxxxxxx@gmail.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account."
It also happens with Excel.
Can anyone help me?

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Srini007 3,327 Super User 2025 Season 2 on at

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Hi,

This error is appear when you have don't have correct to that tenant of the organization.

Make sure you have the right permission and you have choosen correct environment to login

If you are an admin or you can request admin to add your email id, below link to add the user to B2B users

https://learn.microsoft.com/en-us/entra/external-id/add-users-administrator

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Srini

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trice602 15,404 Super User 2025 Season 2 on at

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HI,

The root cause is the license. Here's the best solution: update to a business premium license; it's about $300/year and is going to cover almost everything you will want/need to do in 365. You can extend your capabilities further with a Power Automate premium license, which is $15/month.

Access to Power Automate: Power Automate is generally available to business users through Office 365 commercial subscriptions like Microsoft 365 Business Basic, Standard, Premium, or Office 365 Enterprise plans. However, if you're using Office 365 Family, you won't have direct access to the full capabilities of Power Automate as it's typically not included with consumer-based plans.

Licensing: Since Office 365 Family does not include Power Automate by default, you would need to purchase a separate Power Automate license. This could be either a free plan with limited functionality or a paid plan that offers more comprehensive features.

Account Type: Power Automate requires a work or school account for full functionality. Personal Microsoft accounts (like those used for Office 365 Family) have limited access. To use Power Automate effectively, you'd likely need to use it with a work or school account associated with a Microsoft 365 Business or Enterprise subscription.

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