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AI Builder Predict action timeout

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Posted on by Ads23421

I am getting the following timeout error:

{"Type":"Error","Code":"Timeout","Message":"A timeout has occurred while sending a message to the backend"}

This occurs when I am calling a Predict action against my model using a dataverse connector step

I have tried to increase the steps timeout and retry but seems to ignore it. Should also note that it works fine for another document I have which is 1.4 mb (this one is 1.8mb)

Any help gratefully received..

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plarrue Moderator on at

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Hi @Ads23421

Thanks for reaching out.
Can you describe the scenario in which you are experiencing this issue and when you noticed this behavior?
It will also help if you could share your environment ID and the full error message with the correlation ID?
You can send it to aihelpen@microsoft.com

Thank you!

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Ads23421 54 on at

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Thanks for coming back to me.

For background I am using the Document Automation base template kit as inspiration and so copying a lot of the workflow.
The workflow that times out is the Processor one and specifically it times out because of the Predict step mentioned above.
I noticed this happening on 20/11/2022

In case it helps I am now using an AI Builder / Predict step instead which doesn't time out:

The timeout happens after 2 minutes.

{
  "error": {
    "code": "0x80040265",
    "message": "{\"Type\":\"Error\",\"Code\":\"Timeout\",\"Message\":\"A timeout has occurred while sending a message to the backend\"}"
  }
}
I will send the other details to the email address

Thanks

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Msft-Chrispy Microsoft Employee on at

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Thanks for your feedback,
you did the right fix (changing the 'predict' action).
The one present in the template can be sensible to timeouts, (it has a 2 minutes limit, vs 1 hour for the AI builder 'predict' action).
The template should receive an update

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Ads23421 54 on at

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That's useful to know.

I also noticed that the JSON returned seems to rename the labels to <LabelName><GUID> and doesn't seem to tie up with the Label info held in the AI configuraration tables.
A topic for another time though..

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Robot123 4 on at

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We are experiencing the same issue. The Predict action using the Dataverse connector was working fine before, but it has suddenly stopped working & throwing below error. Can anyone assist with this? We also tried replacing it with the AI Builder Predict action, but the issue still persists.

Error Detail:

{"Type":"Error","Code":"Timeout","Message":"A timeout has occurred while sending a message to the backend"}

1 people found this reply helpful.

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