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Power Platform Community / Forums / Power Automate / Send automatic Emails ...
Power Automate
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Send automatic Emails until there is an email reply from the recipient.

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Posted on by 27

Hi dear community!

I am not really very experienced with power automate so I am kind of stuck. The process goes as follows:

  1. I send an email to a recipient.
  2. I flag this email so this is my initial trigger.
  3. Power Automate then sends a reply of this email as a reminder a day later IF the recipient has not replied yet.
  4. Power Automate then sends a second email the day after that needs to be a reply of the previous email that it send, IF the recipient has not replied yet.
  5. After 2 emails sent, the process ends and there should be a notification that it already sent 2 reminders.

I have set the trigger and the first automatic email as follows:

MCeron98_0-1640619275327.png

Thanks a lot for your help!

 

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  • Verified answer
    Pstork1 Profile Picture
    68,717 Most Valuable Professional on at

    Since any given flow instance can only run for 30 days I would do this with three different flows and some data source to record status.

    Flow #1 would be similar to what you have now but without the delay.  Instead when you flag the email it would record the Recipient and Subject in some persistent data source, like SharePoint. I would also include a status field.

     

    Flow #2 would use a recurrence trigger.  It would run at whatever interval you want to send reminders.  It would get a list of emails from the data source that show a status of no-reply and send out reminders.

     

    Flow #3 would use a trigger for when an email is received. It would check the sender and subject against the data source to see if its a reply to an email added in #1.  If it is it would either delete the email from the data source or flag the status as Completed.

     

    That pattern will scale to as many emails as you want to flag and make it easy to see which ones have received replies and which haven't.

  • MCeron98 Profile Picture
    27 on at

    Thank you! It was really useful!

  • Felcris Profile Picture
    9 on at

    Hello! I do have the same problem. It would be a great help if you can also share an illustration. Thank you very much.

  • Pstork1 Profile Picture
    68,717 Most Valuable Professional on at

    Please post this as a new question.  You'll get more responses and others will be able to find the answer more easily later.

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