AI Builder : Form Processing Error in PDF

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Posted on by Eben98

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Hi all,

I have tried to do form processing in AI Builder, But when I uploaded my pdf I got this error.

Fields could not be loaded for this document. Try again. If the error persists,learn more about common issues and resolutions.

Retry

My pdf was 70 pages long. But my other pdf had 6 to 25 pages.

Can anyone help me out here?

Thanks in Advance.

Best Regards,

Eben.

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JoeF-MSFT on at

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Hi @Eben98 ,

Thanks for posting this question.

Do you need to extract fields from all the 70 pages or just from a few pages? If not for the 70 pages, I would recommend to split the PDF and upload for training only the pages from the doc where you need to extract information.

Hope this helps.

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Eben98 123 on at

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Hi @JoeF-MSFT ,

Next, I am planning to do that. But the pdf I uploaded satisfies the given requirements.

Form processing works on input documents that meet the following requirements:
JPG, PNG, or PDF format (text or scanned). Text-embedded PDFs are better, because there won't be any errors in character extraction and location.
If your PDFs are password-locked, you must remove the lock before submitting them.
The combined file size of the documents used for training per collection must not exceed 50 MB, and PDF documents shouldn't have more than 500 pages.
For images, dimensions must be between 530 × 100 and 4200 × 4200 pixels.
For PDF files, dimensions must be at most 17 x 17 inches, corresponding to Legal or A3 paper sizes and smaller.
If scanned from paper documents, scans should be high-quality images.
Must use the Latin alphabet (English characters).

I am wondering why the Ai builder didn't detect that particular pdf.

Best Wishes,
Eben.

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ADP5 45 on at

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Hi, I'm currently facing the exact same issue/error. Did splitting up the documents and uploading only the pages containing the required information work? Or did you find another solution?

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luan_eike 25 on at

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Hi, @JoeF-MSFT !

I get the same error. I'm testing in different accounts and different models. My license was updated Monday.

My PDF has only 4 pages, the problem continues on new models. I can't train anything.

This print is a new model created today with 5 PDFs for training.

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User78 2 on at

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Me too, i get the same error, when i try to teach AIBilder. I added in existant model 6 new collections by 5 documents in each (1 page-document)

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JoeF-MSFT on at

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Hi everyone - thanks for the heads up. We're aware of an issue that is causing this and and our team is actively engaged in resolving it. Apologies for the inconvenience caused!

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JoeF-MSFT on at

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The issue is now resolved. Apologies again for the inconvenience. Do let us know if you're still facing issues.

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