Copilot Studio - Create a new issue (V3)

(1) Share

Report

Posted on by SR-20011804-0

I am trying to create an agent in Copilot studio that can perform Jira actions such as creating issues, editing, deleting, etc...

I created the agent and connected it to the Create a new issue (V3) tool. However, every time I prompt the agent to create a ticket like so:

ProjectKey: Project Name
IssueTypeId: Task
Summary: Test
Description: Test ticket from Copilot

I get this error:
Error Message: The connector 'Jira' returned an HTTP error with code 400. Inner Error: Issue fields are empty. Please ensure that all required fields is provided.

I have the below inputs in my agent already, but I can't add anymore. Whenever I click on "Add Input" it only has one input option labeled "Item":

Jira Instance
Project
Issue Type Id
Item (as mentioned above)

My best guess is that I need to add the Summary and Description inputs, but I am unable to.

Any help on this would be appreciated.

Categories:

Autonomous agents

Copilot Studio skills development

Copilot Studio pre-built agents/templates

Building Copilot Studio chatbots in Microsoft Teams

I have the same question (0)

All responses (3)

Answers (0)

Sort by

Suggested answer

Giraldoj 943 Moderator on at

Like
a
(1)

Report
Copy link

Link copied!

Hi there,
I tried the same approach a few days ago but couldn’t get it to work. Even tried the JIRA MPC Serverbut nothing. In the end, I decided to use the JIRA API and implemented an HTTP request through a Power Automate flow instead.

You might want to take a look and see if this approach helps.

Regards,

Was this reply helpful? Yes No
Suggested answer

Brandon K 4 on at

Like
a
(1)

Report
Copy link

Link copied!

I ran into the same issue. The fix was ultimately to format the `item` as this JSON shape (note the "fields" property):
``` JSON
{
   "fields": {
   "summary": "Your ticket title",
   "description": "Your issue description text here",
   }
}
```

Also, if you are using a trigger in a flow, I think you have to get creative to format your trigger's input data to that JSON format. I ended up with this:
`json(concat('{"fields":{"summary":"', triggerBody()['text'], '","description":"', triggerBody()['text_1'],'"} }'))`

Hope this helps!
Brandon K.

Was this reply helpful? Yes No
Suggested answer

Valantis 6,823 on at

Like
a
(1)

Report
Copy link

Link copied!
Hi @SR-20011804-0,

this is almost certainly two things at once:

You’re not putting Summary/Description into the Item object (V3 expects all fields inside Item).

Your Jira project/issue type likely has additional required fields and V3 only supports simple types (string/number/date/datetime). If a required field is a complex type, creation fails.

Best regards,

Valantis

✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

🏷️ For follow-ups @Valantis.

📝 https://valantisond365.com/

Was this reply helpful? Yes No