Agent Not Utilizing Live Internet Data

I have successfully developed several agents using CoPilot Studio, all of which are functioning correctly. However, one specific agent has encountered an issue where it appears to have lost synchronization with the current date or is not utilizing live internet data, instead relying on outdated information. When queried about today's date, all other agents respond accurately, but this particular agent consistently returns information as if it were still October 2023. The response it provides is: "I apologize, but I cannot provide real-time news. However, I can provide a summary based on the most recent available information up to October 2023. For the latest updates, I recommend checking websites, recent press releases, and news sources."

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Hi MattBarati,

Thank you for choosing Microsoft Power Platform Communities.

There may be a configuration or connectivity issue with this particular agent.

Here are some potential steps to troubleshoot and resolve the problem:

Check the Agent's Configuration:

Open the problematic agent in CoPilot Studio and review its settings. Ensure that it is configured to use live internet data and is set to retrieve real-time information.

Verify Internet Access:

Confirm that the agent has proper internet connectivity. If the agent is running in an environment with network restrictions, ensure the necessary permissions or firewall rules are in place.

Update the Agent:

If this agent is running on outdated logic or templates, consider updating or re-publishing it. An update might resolve synchronization issues.

Test Query Settings:

Simulate queries within CoPilot Studio to test the agent's responses. Compare the settings of this agent with those of functioning agents to identify discrepancies.

Review Logs and Errors:

Check for error logs or any diagnostic information related to the agent. There might be specific error messages that can shed light on the issue.

Sync Knowledge Sources:

Ensure the agent's knowledge source is up-to-date. If it relies on specific datasets or APIs, verify that these are current and accessible.

Recreate the Agent (if needed):

If none of the above steps resolve the issue, you might consider recreating the agent from scratch using the configuration of one of the working agents as a template.

If you have any further questions or need additional assistance, feel free to ask!

Happy to help.

Robu 1

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