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Power Platform Community / Forums / Power Automate / I lost access to my ac...
Power Automate
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I lost access to my account - Cannot contact Microsoft

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I used to have access to Power Automate... I created a few workflows (including 1 that sends an email on an hourly base with some information).
 
For whatever reason, when I try to log-in now.. I receive this error.
 
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '6204c1d1-4712-4c46-a7d9-3ed63d992682' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
 
A couple of years ago, my Microsoft email used to be related to my yahoo email, and I have requested Microsoft to swap to my gmail email.
I believe for some reason the access provision of the environemtn was not migrated to my new account..
 
I've tried contact microsoft via email and phone and never get to talk to a human... always this bots that suggest to use the FAQ !!!!
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  • David_MA Profile Picture
    14,722 Super User 2026 Season 1 on at
    Microsoft deprecated the ability to use personal Gmail and Microsoft e-mail (outlook.com/live.com) accounts with Power Automate in August 2025. You need to have a business or education license now to use the Power Platform. 
     
    You can read more at https://learn.microsoft.com/en-us/power-platform/important-changes-coming#deprecation-of-support-for-personal-microsoft-service-accounts-in-power-automate. The way this is written is confusing because it makes it sound like service accounts, but it is really referring to Microsoft as the service and the use of personal accounts.

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