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Power Platform Community / Forums / Power Automate / Get emails (v3) not wo...
Power Automate
Suggested Answer

Get emails (v3) not working on normal mailbox, only works for shared mailbox

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Posted on by 595
I am using a Power automate to parse the email subject and generate a report. I have written the power automate successfully.
 
I noticed that Get emails (v3) connector works only for shared mailbox and not normal mailbox. May i know how to modify the same flow for normal mailbox?
 
Expected Output 
 
Power Automate
 
 
 
 
 
I have the same question (0)
  • Suggested answer
    Sunil Kumar Pashikanti Profile Picture
    1,564 Moderator on at
     
    The Core Rule: Connection Context
    In Power Automate, the Get emails (V3) action uses the identity of the Connection (the account used to sign in to the Office 365 Outlook connector).
     
    Mailbox Type Mailbox Address Field How it Works
    Normal (User) Leave Blank It defaults to the "Me" context. It pulls from the mailbox of whoever signed into that specific connection.
    Shared Mailbox Must Specify You enter the email address of the shared mailbox. The connection user must have Full Access permissions to that mailbox in Exchange.
    Why "Specifying an Address" for a Normal Mailbox fails
    If you put your own email address into the Mailbox Address field of a normal mailbox, the action may still work, but it changes the logic:
     
    Blank Field: Uses the "Primary" mailbox protocol (most stable).
    Entered Address: The connector treats it as an attempt to access a different mailbox. If you enter your own email, it usually works, but it's redundant. If you enter another user's normal mailbox address, it will fail unless you have specific Delegate Permissions (which is different from Shared Mailbox permissions).
     
    Correcting your Checklist
    Your steps are solid, but keep these two nuances in mind:
     
    Folder Paths: For a normal mailbox, the folder is usually just Inbox. For some localized accounts or subfolders, you may need to use the Folder Picker (the folder icon) to ensure the ID is correct.
    Connection Ownership: If you share the Flow with a colleague, the Flow will still run using your connection (and your inbox) unless you change the Flow to "Run-only user" permissions.
     
    Note on "V3" vs "Shared" Actions:
    While you can use "Get emails (V3)" for shared mailboxes by typing the address, Microsoft also provides a specific "Get emails from a shared mailbox (V2)" action. It is generally better practice to use the dedicated Shared Mailbox action for shared accounts to avoid permission confusion.
     
    Your action item:
    To make your flow work with a normal mailbox:
         Remove any Mailbox Address field from Get emails (V3)
         Ensure the connection user is the mailbox owner
         Use the correct folder path (e.g., Inbox)
         Confirm emails exist and meet your filter criteria
     
     
    ✅ If this answer helped resolve your issue, please mark it as Accepted so it can help others with the same problem.
    👍 Feel free to Like the post if you found it useful.
     
  • Suggested answer
    Valantis Profile Picture
    2,819 on at

    I can confirm what the previous answer from @Sunil Kumar Pashikanti is correct. Leave the Mailbox Address field blank and make sure the connection is signed in with the mailbox owner account. No other changes needed in the flow.

    One thing to check after switching: your Select 2 step uses a substring function to extract the AISRefNo from the email body. If the emails in your normal mailbox have a slightly different body format than the shared mailbox ones, the substring indexes may no longer point to the right position and your AISRefNo column could come back empty or incorrect. So after you make the connection change, do a manual test run and verify the AISRefNo values in the output are still being extracted correctly.
     

     

    Best regards,

    Valantis

     

    ✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

    ❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

    🏷️ For follow-ups  @Valantis.

    📝 https://valantisond365.com/

     

  • Iantaylor2050 Profile Picture
    595 on at
  • Suggested answer
    Valantis Profile Picture
    2,819 on at

    Two options :) 
    1. Delete the existing Office 365 Outlook connection in Power Automate and create a brand new one signed in with your personal account. Then reassign that new connection to the Get emails V3 step. Leave the mailbox address blank. This forces a clean personal mailbox context.

    2. Switch the trigger from Get emails V3 to "When a new email arrives in a shared mailbox (V2)" but point it at your personal email address, or use "When a new email arrives (V3)" trigger instead which is designed for personal mailboxes and does not need a mailbox address at all.

    Option 1 is quicker if you want to keep your existing flow structure.
     

     

    Best regards,

    Valantis

     

    ✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

    ❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

    🏷️ For follow-ups  @Valantis.

    📝 https://valantisond365.com/

     

  • Suggested answer
    Sunil Kumar Pashikanti Profile Picture
    1,564 Moderator on at
     
    I just tried a sample flow on my environment, it worked without any issues.
     
    I touched only these 6 parameters out of 13.
     
    I didn't touch the other parameters, they are absolutely blank.
     
    for more details, please find the Code view section of Get emails (v3) action. Please make sure, your code view matches with this for an initial test.
     
    Hope it helps!
  • Valantis Profile Picture
    2,819 on at

    Hi @Iantaylor2050,

    Just wanted to check in and see if everything is working now. If you still need any help, feel free to let me know.

    Also, if the issue is resolved, it would be great if you could mark the answer as solved so others with the same question can find it easily.

     

    Thanks and have a great day!

     

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