Power Platform Community Forum Thread Details

I want to make an email ticketing system using Power Apps. The flow is: An email arrives to my Outlook Inbox > An item is generated in a SharePoint List associated with that email.

I have made and tested it out using my own personal email account, and it has worked perfectly.

Now, I want to link a SharePoint site's email with the SharePoint list so that emails sent to the SharePoint site's email address will go directly to this list. Reason being, my company has an existing email group and the email address is that of a SharePoint site.

Unfortunately, I'm facing some issues with things like:

- extracting the subject line of the email

- ensuring replies to the same email do not generate new tickets

I have seen posts online which state that the trigger I'm using (Office 365 Groups Mail) posesses many limitations compared to Outlook (where my design worked).

Is there any way to go about this issue?

Categories:

Power Automate Desktop