Power Platform Community Forum Thread Details

Hi all,

I have some Microsoft Forms which I use Power Automate to send emails to a specific inbox. The forms that require an attachment to be sent to the inbox are failing due to 'BadGateway' with the Error saying "Action 'Get_file_content' failed".

The forms that don't require the attachment are working as usual.

I have experienced this before and someone advised to check the Connections on Power Automate but this all looks to be connected as it should.

If useful, the raw inputs & outputs are as follows:

Inputs

{
    "host": {
        "connectionReferenceName": "shared_onedriveforbusiness",
        "operationId": "GetFileContent"
    },
    "parameters": {
        "id": "012G53PZI7NNQI4LB445AZ7AX53HJSPQCQ",
        "inferContentType": true
    }
}
 
Outputs
 
{
    "statusCode": 502,
    "headers": {
        "Cache-Control": "max-age=0, private",
        "Vary": "Origin",
        "X-NetworkStatistics": "0,65535,0,0,53,26623,26623,21493",
        "X-SharePointHealthScore": "2",
        "X-MS-SPConnector": "1",
        "X-SP-SERVERSTATE": "ReadOnly=0",
        "DATASERVICEVERSION": "3.0",
        "SPClientServiceRequestDuration": "74",
        "IsOCDI": "0",
        "X-DataBoundary": "EU",
        "X-1DSCollectorUrl": "https://eu-mobile.events.data.microsoft.com/OneCollector/1.0/",
        "X-AriaCollectorURL": "https://eu-mobile.events.data.microsoft.com/Collector/3.0/",
        "SPRequestGuid": "171016a2-603f-9000-21e9-941d9e8fb456",
        "request-id": "171016a2-603f-9000-21e9-941d9e8fb456",
        "MS-CV": "ohYQFz9gAJAh6ZQdno+0Vg.0",
        "SPLogId": "171016a2-603f-9000-21e9-941d9e8fb456",
        "Strict-Transport-Security": "max-age=31536000",
        "X-Frame-Options": "SAMEORIGIN",
        "Content-Security-Policy": "frame-ancestors 'self' teams.microsoft.com *.teams.microsoft.com *.skype.com *.teams.microsoft.us local.teams.office.com teams.cloud.microsoft *.office365.com goals.cloud.microsoft *.powerapps.com *.powerbi.com *.yammer.com engage.cloud.microsoft word.cloud.microsoft excel.cloud.microsoft powerpoint.cloud.microsoft *.officeapps.live.com *.office.com *.microsoft365.com m365.cloud.microsoft *.cloud.microsoft *.stream.azure-test.net *.dynamics.com *.microsoft.com onedrive.live.com *.onedrive.live.com teams.microsoft.com *.teams.microsoft.com securebroker.sharepointonline.com;",
        "MicrosoftSharePointTeamServices": "16.0.0.27306",
        "X-Content-Type-Options": "nosniff",
        "X-MS-InvokeApp": "1; RequireReadOnly",
        "P3P": "CP=\"ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI\"",
        "X-AspNet-Version": "4.0.30319",
        "X-Powered-By": "ASP.NET",
        "X-Ms-Workflow-Resourcegroup-Name": "6C004F5A8E504FBB9FA7B98CD1E9F001-792AAD5C14694938AC9ED2716CDA0593",
        "x-ms-workflow-subscription-id": "2c8cfba1-d125-4f31-a479-50156c7ed09f",
        "x-ms-environment-id": "default-6c004f5a-8e50-4fbb-9fa7-b98cd1e9f001",
        "x-ms-tenant-id": "6c004f5a-8e50-4fbb-9fa7-b98cd1e9f001",
        "x-ms-subscription-id": "2c8cfba1-d125-4f31-a479-50156c7ed09f",
        "x-ms-dlp-re": "GetFileContent|False|2026-05-21T18:00:59.1792544+00:00",
        "x-ms-dlp-gu": "-|-",
        "x-ms-dlp-ef": "-|-/-|-|-|-|-",
        "x-ms-mip-sl": "-|-|-|-",
        "x-ms-au-creator-id": "792aad5c-1469-4938-ac9e-d2716cda0593",
        "Timing-Allow-Origin": "*",
        "x-ms-apihub-cached-response": "false",
        "x-ms-apihub-obo": "false",
        "Date": "Fri, 22 May 2026 08:36:56 GMT",
        "Content-Length": "448",
        "Content-Type": "application/json",
        "Expires": "Thu, 07 May 2026 08:36:56 GMT",
        "Last-Modified": "Fri, 22 May 2026 08:36:56 GMT"
    },
    "body": {
        "error": {
            "code": 502,
            "source": "flow-apim-europe-001-westeurope-01.azure-apim.net",
            "clientRequestId": "b8a44118-35ae-443a-8e34-6ebec133159b",
            "message": "BadGateway",
            "innerError": {
                "status": 500,
                "message": "An error was encountered while retrieving the user profile.\r\nclientRequestId: b8a44118-35ae-443a-8e34-6ebec133159b\r\nserviceRequestId: 171016a2-603f-9000-21e9-941d9e8fb456"
            }
        }
    }
}
 
Any help would be greatly appreciated! Thank you

Categories:

Building flows

Hi @GL-17031010-0,

The error message buried in the response is the key: "An error was encountered while retrieving the user profile." This is not a file issue, it's the OneDrive for Business connector failing to authenticate the user whose profile backs the connection.

This typically happens when the account that owns the OneDrive connection has changed in some way password reset, MFA re-enrollment, license change, account disabled, or the OAuth token expired and the silent refresh failed.

The fix:

1. Go to make.powerautomate.com > My connections
2. Find the OneDrive for Business connection used by the flow
3. Delete it
4. Create a fresh connection by re-authenticating
5. Go back to the flow and re-select the new connection on the Get file content action
6. Save and test

If the connection belongs to a service account, check that the service account is still active, licensed, and hasn't had a password or MFA policy change recently.

Also worth noting: the file ID in the inputs (012G53PZI7NNQI4LB445AZ7AX53HJSPQCQ) is a hardcoded ID from a previous Forms submission.

If the connection was working before and fails now specifically on this action, the connection owner's profile retrieval is the confirmed cause based on that inner error.

Best regards,

Valantis

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