Power Platform Community Forum Thread Details

Power App - Lists Escalation form is linked to the excel tracker in sharepoint.

Getting the below error.

{
  "error": {
    "code": 504,
    "source": "flow-apim-europe-001-westeurope-01.azure-apim.net",
    "clientRequestId": "421691be-183a-4ce0-934f-cd443bdcc5dc",
    "message": "BadGateway",
    "innerError": {
      "status": 504,
      "message": "Request to Graph API has timed out. Error code is 'UnknownError'. Error message is 'Gateway Timeout'.\r\nclientRequestId: 421691be-183a-4ce0-934f-cd443bdcc5dc\r\nserviceRequestId: 9c2e7b12-44b3-44bf-95f9-4da9f90afa6f;90930cc5-5f8a-443d-be8f-fc8f730ac457;1c27e5a1-c981-491c-8433-3d814da723d4;98171c7f-e393-4091-ab41-7c7fb03bf4ee;ae9ddc51-75f3-4009-8ce1-24eefd67e1be;29b8a90d-9b14-45c8-92a9-2d494b7de67f;54cae46d-203e-4c8a-a27d-fcf4ed41377c",
      "error": {
        "message": "Request to Graph API has timed out. Error code is 'UnknownError'. Error message is 'Gateway Timeout'."
      },
      "source": "excelonline-ne.azconn-ne-002.p.azurewebsites.net"
    }
  }
}

Categories:

Power Automate Desktop

Please share a screen shot of the flow and especially the action that is failing. Show how the failing action is configured. Without that, we don't even know what call you are making to the Graph API. Also, have you retested the call you are making through the Graph API Explorer to ensure it works there and nothing has changed in the Graph API.

If you don't know what the Graph API Explorer is, you can access it from Graph Explorer | Try Microsoft Graph APIs - Microsoft Graph. It will allow you to login to your tenant so you can test the call you are making in your flow. It will usually provide more troubleshooting information. This type of error is often encountered when you are trying to retrieve a large amount of data.

Depending on what you are doing, if this is a spreadsheet where rows are being added to it constantly, it may have worked in the past because it returned a lower amount of rows. As the file grows, you've now hit a limit where it takes too long to get all of the rows from the spreadsheet, and you may need to add a filter to the API call to return fewer rows.