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Improve AI Generated Answers

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Posted on by MateuszWojcik

36

Hello,

I have created ChatBot on Microsoft Copilot Studio.

I use Generative AI to answer user query.

I have set up - "Copilot content moderation" as High

I have uploaded 4 pdf documents as a source.

Right now we are in the testing Faze.

Client is not satisfied with the answers provided by Bot.

We are looking for the way to improve the answers.

I can see that there is option to rate GenAI response "Thumb up" & "Thump down"

I have found the following information about "thumbs" in documentation

It looks like the thumbs provide information for Microsoft to improve the model in general not the specific instance.

My question is:

1. Can I use "Thumb up" & "Thumb down" to improve the quality of GenAI answers or is this only the feedback sent to Microsoft?

2. What are others ways to improve the quality of GenAI answers.

Thank you in advance.

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Richard_Ogoma 8 on at

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@BhaskarDhone 's response was very smart. I tried it and observed a noticeable difference in response. Good job!
MateuszWojcik 36 on at

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@BhaskarDhone Thank you for your answer.

I will check it with the client.

Unfortunately, client did not said what exactly was wrong in the answer. Client just said it was not as different than expected. :)
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BhaskarDhone 772 on at

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You can write instruction to your generative answer node to match it to answer what clients expecting.

Something like , " Instead of a short answer , provide more extensive and descriptive response. This can include definitions , background information or any detail which feels relevant to topic"

This is just a sample but based on what your client expects in response you can modify it. Please note even if character limit says 2000 , make your instruction less than 500 to make it work.

Hope this works !
Anilal Gopinathan 23 on at

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i too face the same issue ..following this thread to get answers from experts in this group .. thanks in advance

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