Hello Everyone,
I am facing an issue with handling interruption in copilot studio topic.
In bot, I have the default topics like greeting, GoodBye, Escalate, 2 custom topics (topic 1 and topic 2) with phrases, and conversational boosting.
In Custom Topic1, I am showing an adaptive card using "Ask with adaptive card" option.
User can enter in text and the adaptive card text box and submit OR click on cancel button,
The problem comes when Users ignores the adaptive card and types something in chat's text box.
I am trying to achieve below scenarios but failing to:
If the query entered in textbox matches a topic it should go to the topic (based on phrases)
And If there is no topic triggered, It should go to OnUnknown Intent (Conversational Boosting Topic or Fallback Topic).
Currently with above configuration its behaving very randomly, And i have no control on the flow.