Power Platform Community Forum Thread Details

Hey Power Platform folks 👋

I’m working on a Copilot that queries service requests using a Power Automate flow. The Copilot calls the flow, which fetches data from Dataverse and returns a formatted list of recent tickets with details like Title, Owner, Status, and Created Date.

What’s working:

✅ Copilot returns the list of tickets in chat

✅ I’m formatting each ticket using plain text

✅ Line breaks are preserved with \n only when I manually space them out — no HTML works reliably here

What I’m trying to do:

➡️ I want to turn the ticket number into a clickable link that passes the ticket number to another flow that shows full case details. Ideally:

AS-2024-0000001842 → (clickable link that opens the flow with that ticketnumber)

What I’ve tried:

HTML anchor tags with <a href> inside a concat()
Escaped versions (<a>)
Just outputting the raw link after the ticket info

🧪 Reality Check: In Copilot chat (not adaptive card), none of the HTML renders. Copilot seems to escape the HTML or just display it as text. So far, only raw links work — no inline link text.

Question:

🔍 Has anyone been able to get clickable inline links working in plain Copilot chat output, without Adaptive Cards? If not, how are you handling linking to detail views or actions from text output in Copilot? Is Adaptive Cards the only reliable option? Or have you found workarounds with custom connectors, deep links, or something else?

Would love to hear how you’re solving this — especially if you're doing something similar with service tickets or case management workflows.

Thanks in advance! 🙌

Categories:

Building flows