No longer able to login to Power Automate (make.powerautomate.com) using personal account

(2) Share

Report

Posted on by CU22100517-1

I have a Microsoft Personal Account. A few months ago, I had created a number of Flows on make.powerautomate.com. But now I need to disable these Flows as I no longer require them for my use case. Yesterday when I tried to log in to Power Automate website: make.powerautomate.com, I was refused to login with the error messages displayed:

Session ID: 0e919860-af07-11f0-b7a1-4b7c77194799. AADSTS16000: User account '{EUII Hidden}' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account. Trace ID: b198bf30-55cd-43f7-a452-8de2b6171a00 Correlation ID: 58821357-0868-4e73-beff-8cf87cfdd60d Timestamp: 2025-10-22 05:22:25Z

Request Id: f7ff5d0d-157c-44db-ae45-477dbac18400
Correlation Id: 74b9e994-c49e-4483-a3fa-1fc1d8ae3057
Timestamp: 2025-10-21T06:05:51Z
Message: AADSTS500200: User account '[email ID hidden]@outlook.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Session ID: 54283d80-ae52-11f0-a0bb-75d3d5478b03
AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '6204c1d1-4712-4c46-a7d9-3ed63d992682'(Microsoft Flow Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 870dcb5d-7b07-4d53-b480-54e5cb635b00 Correlation ID: c4bae054-8f64-484d-913d-ec629deb936c Timestamp: 2025-10-21 07:48:45Z

Chatting with a Live Agent on Microsoft Support chat did not help either. They provided a case number 7089519190 for our interaction

Attached further screenshot of the error messages to help Microsoft help me with a solution to this problem

I have never had a work or school account before. I understand Microsoft may have changed its terms recently requiring a work or school account to access Power Automate on the web. However, how do I, having a personal account login and have access to my Flows? I no longer need them, so they must be disabled.

Categories:

General topics

Unable to sign in...

I have the same question (2)

All responses (13)

Answers (0)

Suggested answer

Michael E. Gernaey 52,944 Super User 2025 Season 2 on at

Like (0)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Hi @CU22100517-1

This has been turned off a while back and no longer works.

No personal accounts work anymore unfortunately

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

Was this reply helpful? Yes No
CU22100517-1 32 on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

But my Flows are still working. I know this because of a trigger that works on an regular interval (sends email) and I can see those emails in my sent items folder on Outlook. I need to disable that Flow. How do I do that?

5 people found this reply helpful.

Was this reply helpful? Yes No
CU26101645-0 6 on at

Like (2)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same problem here.
PA works fine the last years and i am still able to see the icon in my app-list.

The flows are working in background, but i cant disable them because i cant login to power automate anymore.

We need help!

Disabling my flows would be better than nothing.

3 people found this reply helpful.

Was this reply helpful? Yes No
S-Venkadesh 876 Moderator on at

Like (0)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Hi @CU22100517-1,

You can either log in using an Environment Administrator account or contact your administrator to make the necessary changes to the running flow

I hope this information helps! If it does, please consider giving a 👍.
Best regards,
Venkadesh Sundaramurthy

Was this reply helpful? Yes No
CU22100517-1 32 on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

How do I log in using an Environment Administrator account? Please share the link

Who is my administrator if I was never part of a work or school environment in the first place?

3 people found this reply helpful.

Was this reply helpful? Yes No
CU22100517-1 32 on at

Like (2)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Unfortunately I have received no help on this forum. How do I take this up somewhere else?

3 people found this reply helpful.

Was this reply helpful? Yes No
mcl 4 on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same problem here!

I have a PERSONAL account (Microsoft 365 Family) and have been using PowerAutomate for personal accounts. So there is no admin available that I can ask, it's a PERSONAL account!

The flows are still running, but I cant access or stop them.

I need one of the flows to stop running since it is deleting some of my email.

Thanks for any help!

1 people found this reply helpful.

Was this reply helpful? Yes No
CU28111016-1 4 on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same issue here. Cannot login with error AADSTS16000.

1 people found this reply helpful.

Was this reply helpful? Yes No
CU02121316-0 4 on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same issue here, access to power automate was removed but my flows are still active.

I contacted support in chat, they punted me to the phone number, the computer punted me back to the website and hung up, now any time I try to call it just hangs up on me.

If you are going to disable our access you may as well disablw our active rules.

1 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

Tomac 3,924 Moderator on at

Like (1)

Report

No longer able to login to Power Automate (make.powerautomate.com) using personal account

Hi All - to disable flows from a personal account, you'll need to log in to your personal Microsoft Account, go to Account Settings and Security, and use the Log Our Everywhere link. This will remove permissions from Power Automate's connectors and the flows will disable automatically.

Note that when you do this, your account will also be logged out from any websites or phones you're logged in on. You will need to log back in to those devices and websites.

Was this reply helpful? Yes No