Skip to main content

Notifications

Copilot Studio - General
Suggested answer

Copilot is not responding well

Like (1) ShareShare
ReportReport
Posted on 2 Oct 2024 03:32:03 by 14
I'm having trouble with my chatbot test. 
 
I have not adjusted my topics recently. When i want to test, the 'conversation start' topic keeps repeating itself even after i type or click the answer. 
 
Should i be resetting something at the settings? 
 
Thank you 
 
Categories:
  • CU10100701-0 Profile Picture
    CU10100701-0 2 on 10 Oct 2024 at 07:02:19
    Copilot is not responding well
    Hi. Thank you for the replies. So, i left the copilot be for 2-3 days instead of testing continously. 
     
    After double checking and re-aligning the topics/actions required, it went back to normal. Thank you again! 
  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 1,289 on 06 Oct 2024 at 16:49:51
    Copilot is not responding well
     
    It seems like you're experiencing an issue where the chatbot is stuck like a loop and continuously triggering the 'conversation start' topic even after you provide an answer.
     
    • If the trigger phrases or keywords in the 'conversation start' topic are too broad or similar to other topics, the system might continuously match the user's input with the conversation start trigger.
    • Sometimes, if a response or action isn't properly set after the initial conversation start, the bot may go back to the default fallback or restart the initial topic.
    • If the user input (such as "Coffee") doesn't map correctly to another topic, the bot may not understand how to progress and default to restarting the initial conversation.
     
    Thanks.
  • bscarlavai33 Profile Picture
    bscarlavai33 432 on 02 Oct 2024 at 19:26:21
    Copilot is not responding well
    Do you have any custom Topics set up and enabled?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November 2024 Newsletter…

November 2024 Community Newsletter…

Community Update Oct 28…

Power Platform Community Update…

Tuesday Tip #9 Get Recognized…

Welcome to a brand new series, Tuesday Tips…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 144,367

#2
RandyHayes Profile Picture

RandyHayes 76,308

#3
Pstork1 Profile Picture

Pstork1 64,297

Leaderboard
Loading complete