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Power Platform Community / Forums / Power Automate / Word document not comp...
Power Automate
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Word document not compatible with the “Fill a Microsoft Word template” action

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Posted on by 2
Hi All!
 
This is the workflow I'm working on with Power Automate Cloud
1.Fill_in_a_Microsoft_Word_Template: Fills in a Word template with the received data (first name, last name, ID number, email). 2.Convert_to_PDF: Converts the generated Word document into a PDF file. 3.Send_email: Sends an email to the user with the PDF attached and a personalized message. 4.Response: Returns an HTTP response with the status “ok” upon completion of the process.
I'm testing the result with Postman and getting the following error:
{
    “error”: {
        “code”: “NoResponse”,
        “message”: "The server did not receive a response from an upstream server. Request tracking id ‘08584239570678975815856712628CU145’."
    }
}
I’m having the problem with the Word template I use to fill in the data. I think it’s correct. To create the template in Microsoft Word, I do the following:
(Developer tab)
For each line (First Name, Last Name, etc.):
Place the cursor after “First Name:”
Insert → Plain Text Content Control
Click on the control → Properties
I do the same for all fields to be filled in.
Looking at the Power Automate history, I always get the same error in the “Fill Word” action:
Error in the “Fill_a_template” action: The selected file doesn't contain template elements. clientRequestId: 714c23c9-baa6-4c61-acd1-71b7b95b264c.
Power Automate is opening the document but cannot find compatible content controls. Any ideas?
 
P.D Is there another tool within Power Automate that does the same thing and is included in an Office 365 account?
 
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I have the same question (0)
  • David_MA Profile Picture
    14,393 Super User 2026 Season 1 on at
    Your screen shot is not becoming available so that we can see your flow. Can you insert it into the body of your post instead of attaching it. We need to see your flow. When you post the flow, also post a screen shot of a flow run that failed and highlight the action that is failing. The error you are getting doesn't seem like it would come from the Populate a Word template action and may be another action that is failing in your flow. 
     
    What you are doing in Word sounds correct for creating a template. When you are opening it in the developer tab, do your form fields look like this:
     
    Then in the Populate a Word template action, are all the fields showing from the Word template in the action like this:
     
    Granted, you'll have different fields, but if it behaves like this it should work.
     
    You said you are testing with Postman, and I don't understand how you would test using that. Your test method could be the issue. Is there are a reason you are not testing in Power Automate?
     
  • AC-01051545-0 Profile Picture
    2 on at
    Yeah, perfect. Let's see if that makes my problem clearer.
     
    It's in the second step where everything goes wrong and it doesn't move forward.
     
    Mi form:
    And since I've completed the “Fill out a Word template”
     
     

    I'm using Postman because the “Test” button isn't working properly, and it's the only way I've found to see if it's working or not
     
     
    Postman Result
     

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